Media Advisory

Call Center 2000/Field Service Solutions

Wyndham Anatole Convention Complex - Dallas, TX

January 24-27, 2000

 

ON-LINE PRESS REGISTRATION FOR

10th Annual Call Center 2000/Field Service Solutions Dallas

TO:

All News Media Outlets -- Media Advisory -- Not for Publication

WHAT:

On-line Press Registration Open for Call Center 2000/Field Service Solutions Dallas at: http://www.pacificdialogue.com/call2000_preg.htm

WHEN:

Conference: January 24 - 27, 2000

Exhibit Hall: January 25 - 26, 2000

WHERE:

Wyndham Anatole Hotel, Dallas, TX

CONTACT:

Bob Miko

Pacific Dialogue Trade Show Bureau

Tel: 203-378-2803

E-mail: bmiko@pacificdialogue.com

10th Annual Call Center 2000 will feature keynotes & presentations including:

  • Dr. James Canton, Executive Director, The Institute for Global Futures, and author, Future Smart: How Leading-Edge Technology Will Revolutionize the 21st Century

  • The Call Center at the Core of eBusiness Transformation by Honorio Padron, Senior VP, Process Engineering, & CIO, CompUSA Inc.

Field Service Solutions Dallas will feature keynotes & presentations including:

  • David Zach, Entrepreneur, Futurist and Author, An Owner's Guide to the Future

  • Field Service in the Age of e-Business by Peggy Menconi, Research Director, Customer Relationship Management, AMR Research

As a valued member of the press, you are invited to attend Call Center 2000/Field Service Solutions Dallas. This show is expected to be one of the fastest growing trade events in the world. Please come and enjoy unprecedented access to our valuable pre-conference program, keynotes, full main conference sessions, and an array of Expo attractions.

Official Call Center 2000 corporate sponsors are Nortel Networks, PriceWaterhouseCoopers, Aspect, Lucent Technologies, Siebel, Blue Pumpkin Software, eLoyalty, Gensys, CCNG, ICMI, ICSA, STC, TPM, Voice+, and Customer Contact Solutions.

Official Field Service Solutions corporate sponsors are Siebel, Panasonic, BellSouth Field Force Automation, TeleProfessional, IT Support News, America's Network, Computer Service & Repair, AMR Research and Frontline Solutions.

More than 300 leading call center / field service management companies will be exhibiting at the combined events.

A complete Call Center 2000/Field Service Solutions program (including exhibitor listings, scheduled keynote addresses, conference sessions and workshops) can be found on-line at http://www.callvoice.com/cc2000 and http://www.fieldserviceweb.com. Working journalists and financial analysts are encouraged to register on-line (Call Center 2000/Field Service Solutions media center URL is http://www.pacificdialogue.com/call2000_preg.htm). Call Center 2000/Field Service Solutions Press Center is in the Emerald Suite at Wyndham Anatole Hotel. Registration opens at 7:30 a.m. on Monday, Tuesday, Wednesday, and Thursday.

The Call Center 2000 Conference and Exposition will provide the 21st century call center manager with the information, insight, and understanding of the new generation of call center theories and technologies that will unquestionably change the role of call centers in the new enterprise. Field Service Solutions Conference and Exposition is a gathering of key field service leaders. The conference topics include: field service strategies and implementation, measurements, international service, the Internet, and field service technologies. The synergy between companies and products allows the two events to share exposition space featuring over 300 exhibitors and the largest combined presentation of call center, customer service, and customer relationship management (CRM) solutions in the industry. For more information, visit: www.callvoice.com/cc2000 or www.fieldserviceweb.com.

 

 

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