Press Conferences

Call Center 2000/Field Service Solutions Dallas

Wyndham Anatole Convention Complex - Dallas, TX

January 24-27, 2000

Welcome to the online Call Center 2000/Field Service Solutions Dallas Press Conference Schedule. As exhibitors and speakers provide information it will be posted here. Along with the press conference and keynote schedule. This will be updated regularly and emailed out to registered working press the week before the show. Let us know if you have additions, corrections or questions.

Bob

Call Center Keynotes

 9:15 am Mon., Jan 24,

Dr. James Canton, Executive Director, The Institute for Global Futures, and author, Future Smart: How Leading-Edge Technology Will Revolutionize the 21st Century

Call Center General Sessions

 10:30 am Mon., Jan 24,

 The Call Center at the Core of eBusiness Transformation by Honorio Padron, Senior VP, Process Engineering, & CIO, CompUSA Inc

Field Service Solutions Keynotes

 9:00 am Tues., Jan 25

 David Zach, Entrepreneur, Futurist and Author, An Owner's Guide to the Future

Field Service Solutions General Sessions

 11:00 am Tues., Jan 25

 Field Service in the Age of e-Business by Peggy Menconi, Research Director, Customer Relationship Management, AMR Research

Press Conference & Keynotes

Jan 25 Tues 11:00

IEX, Geoff Livingston, (703) 734-3300, (703) 342-2594, glivingston@stackig.com

Jan 25 Tues 1:00

Comverse Infosys, Dawn Shields, (516) 465-1236, (516) 677-7197, dshields@cominfosys.com

Special Events