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Press List |
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Call Center 2000/Field Service Solutions Dallas |
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Wyndham Anatole Convention Complex - Dallas, TX |
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January 24-27, 2000 |
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Press List |
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Call Center 2000/Field Service Solutions Dallas |
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Wyndham Anatole Convention Complex - Dallas, TX |
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January 24-27, 2000 |
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Below are the final 60+ names of registered press for Call Center 2000 and Field Service Solutions Dallas. For additional names look at the Market Guide and Local & Industry Press pages (and other show lists as well). This list should be brought in to you own media list. Highlight the list below and save it to word. Then highlight the table and convert to tab or comma delimited (whatever your personal preference) text and export to you own database. Each entry is dated so you can sort and import new names. We asked how they wanted to receive information and list that under the preference column. Their interest is under focus and their web sites are listed under URL, so you can check out what they've reported before. As always if you need help, drop a note or call. |
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Bob |
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Name |
Title |
Organization |
St Address |
City, State, PC |
Tel |
Fax |
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Date |
Pref |
URL |
Focus |
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Paul Anderson |
Futurist |
7611 Cresendo |
Houston, TX |
713-937-4125 |
Paulvanderson@cs.com |
On Site |
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CRM/CallCenters |
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Greg Zweig |
Analyst |
3Com |
15 Moulton RD |
Andover, MA 01810 |
978-247-0245 |
Greg.zweig@3com.com |
ON Site |
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www.3com.com |
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Helen Freeman |
Editor |
Advanstar Communications |
Advanstar House, Park West, Sealand Road |
Chester, Cheshire, CH1 4RN UK |
441244 393270 |
441244 370011 |
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1/21 |
Fax |
NONE |
Customer Relationship Management |
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Martyn Warwick |
Group Editorial Director: Europe |
Advanstar Communications |
Advanstar House, Park West, Sealand Road |
Chester, Cheshire, CH1 4RN UK |
441244 393270 |
441244 370011 |
Martynw@advanstar.com |
On site |
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NONE |
Customer Relationship Management |
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Denis Guiney |
Correspondent |
Australian Broadcasting Corporation |
G.P.O. Box 1242 |
Sydney, NSW, 2001, Australia |
612-95181388 |
612-95181488 |
curator@stonegarden.com.au |
12/20 |
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www.abc.net.au |
international infrastructures urbane |
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Ray Hoffman |
Analyst |
Business Development Outlook Magazine |
1710 gray Stone Dr. Suite A |
Bryan, TX, 77807, USA |
409-775-5822 |
409-775-5922 |
Hoff1710@worldnet.att.net |
1/17 |
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none |
outsourcing of customer services |
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Tracey Roth. |
Editor |
C@LL CENTER CRM SOLUTIONS Magazine |
One Technology Plaza, |
Norwalk, CT 06854 |
203-852-6800 |
203-838-4070 |
troth@tmcnet.com |
1/20 |
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Mike Venezia |
Analyst |
Call Center CRM Solutions |
8 Homestead Hill |
Tolland,CT 06084 |
860-871-7026 |
On Site |
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Brendan Read |
Editor |
Call Center Magazine |
12 West 21st Street |
New York, NY, 10010, US |
917-305-3321 |
212-691-1191 |
Brendan@callcentermagazine.com |
1/17 |
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www.callcentermagazine.com |
Furniture, outsourcing, real estate |
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Lee Hollman |
Correspondent |
Call Center Magazine |
12 W. 21st Street |
New York , NY, 10010, USA |
917-305-3319 |
212-691-1191 |
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1/20 |
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www.callcentermagazine.com |
call center products |
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Joe Fleischer |
Editor |
Call Center Magazine |
12 W. 21st Street |
New York , NY, 10010, USA |
917-305-3331 |
212-691-1191 |
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1/20 |
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www.callcentermagazine.com |
call center products |
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Nosa Eke |
Publisher |
Call Center Times |
3800 SE Minole Ct |
Carrolton, TX 75011 |
972-395-3225 |
Nceke@aol.com |
On Site |
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www.callcentertimes.com |
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Sharon Wadhwani |
Director |
Call Center World |
8 North Street |
Guildford, Surrey, GU1 4AF, UK |
+44 1483 880200 |
+44 1483 880201 |
sharonw@callcenterworld.com |
1/17 |
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www.callcenterworld.com |
all call center related areas |
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Raj Wadhwani |
Editor |
Call Center World |
8 North Street |
Guildford, Surrey, GU1 4AF, UK |
+44 1483 880200 |
+44 1483 880201 |
rajw@callcenterworld.com |
1/17 |
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www.callcenterworld.com |
all call center related areas |
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Jay Sampson |
Field Reporter |
CallCenterbiz.com |
712 Broadway, Suite 555 |
Kansas City, MO, 64105, USA |
816-300-5555x247 |
816-300-5556 |
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12/30 |
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www.CallCenterbiz.com |
Providers of equipment and services |
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Michael Mendoza |
Analyst |
Canadian Consulate General in Dallas |
750 North St. Paul, Suite 1700 |
Dallas, Texas, 75201, USA |
214-922-9806 |
214-922-9815 |
michael.mendoza@dfait-maeci.gc.ca |
1/17 |
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NONE |
Call Center Technologies and Trends |
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Lynn Novak |
Managing Editor |
CC News |
106 Lafayette Street, P.O. Box 995 |
Yarmouth, ME, 04096, USA |
207-846-0600 |
207-846-0657 |
lnovak@ccnews.com |
12/20 |
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www.ccnews.com |
outbound/blended call center technology |
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Bernie Monegain |
Editor |
CC News |
106 Lafayette St. |
Yarmouth, ME, 04096, USA |
207-846-0600 |
207-846-0657 |
bmonegain@ccnews.com |
12/20 |
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www.ccnews.com |
Inbound contact centers, vendor news |
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Alan Simpson |
Editor & Publisher |
ComLinks Magazine, LTNN |
PO Box 196089 |
Winter Springs, FL, 32719-6089, USA |
407-388-3672 |
407-388-3682 |
news@comlinks.com |
12/17 |
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www.comlinks.com |
Global Communications |
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Charles Reiss |
Editor-in-Chief |
Content Online |
po box 700216 |
dallas, tx, 75370, us |
972-307-1980 |
none just email |
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12/30 |
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contentonline.com |
technology |
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Lisa Marie Smith |
Assistant Editor |
Customer Support Management Magazine |
PO Box 4949, 11 Riverbend Dr. S. |
Stamford, CT, 06907-0949, USA |
203-358-4163 |
203-358-5836 |
lisamarie_smith@intertec.com |
1/7 |
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www.customersupportmgmt.com |
customer service & support |
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Kathy Grayson |
Editor-in-Chief |
Customer Support Management Magazine |
PO Box 4949, 11 Riverbend Dr. S. |
Stamford, CT, 06907-0949, USA |
203-358-4370 |
203-358-5836 |
katherine_grayson@intertec.com |
1/7 |
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www.customersupportmgmt.com |
customer service & support |
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Jeff Morris |
Managing Editor |
Customer Support Management Magazine |
PO Box 4949, 11 Riverbend Dr. S. |
Stamford, CT, 06907-0949, USA |
203-358-4157 |
203-358-5836 |
jeff_morris@intertec.com |
1/7 |
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www.customersupportmgmt.com |
customer service & support |
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Shannon Faulk |
Reporter/Photographe |
Dallas Morning News |
5445 Caruth Haven Ln #211 |
Dallas, TX |
214-695-0505 |
Shannonfaulk@hotmail.com |
On Site |
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Robert Shavell |
Analyst |
Datamonitor |
One Park Ave |
New York, NY 10016 |
212-686-7400 |
Rks8@hotmail.com |
On Site |
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www.datamonitor.com |
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Drew Kraus |
Analyst |
Dataquest |
251 River Oaks Parkway |
San Jose, CA, 95134, USA |
408-468-8134 |
408-468-8042 |
drew.kraus@gartner.com |
1/17 |
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www.gartner.com |
Contact Center Technology |
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Jeff Snyder |
Principal Analyst |
Dataquest |
251 River Oaks Parkway |
San Jose, CA 95134 |
408-468-8000 |
Jeffrey.snyder@gartner.com |
On Site |
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www.gartner.com |
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Susan Boyle |
Columnist |
Dutch Call Center Magazine |
779 N.E. Dahoon Terrace |
Jensen Beach, Florida, 34957, USA |
561-285-1312 |
561-334-0263 |
sboyle@step-stone.com |
1/17 |
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www.fngpubli.com |
European distribution (planned) |
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Jennifer Sakurai |
Editor |
Field Force Automation |
29160 Heathercliff Rd., Ste. 200 |
Malibu, CA, 90265, USA |
310-589-1302 |
310-589-4956 |
jsakurai@curtco.com |
1/7 |
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www.ffamag.com |
Field Force technology, business issues |
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Doug Wilson |
Contributing Editor |
Freelance |
PO Box 988 |
Campbell, CA, 95009, USA |
408-369-0745 |
n/a |
dwpopd@hotmail.com |
1/17 |
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www.computerpress.org |
field service, on site service options |
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John Burnell |
Editor-in-Chief |
Frontline Solutions |
7500 Old Oak Blvd. |
Cleveland, OH, 44130, USA |
440/891-2788 |
440/891-2675 |
frontlinemag@advanstar.com |
1/7 |
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www.frontlineonline.net |
mobile & wireless computing |
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Brian Albright |
Assistant Editor |
Frontline Solutions/Automatic ID News |
7500 Old Oak Blvd. |
Cleveland, Ohio, 44130, USA |
440/891-2781 |
440/891-2675 |
balbright@advanstar.com |
12/20 |
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www.frontlineonline.net |
field service |
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Joe Outlaw |
Research Director |
Gartner Group |
600 Delran Parkway |
Delran, NJ 08075 |
856-764-4547 |
Joe.outlaw@gartner.com |
On Site |
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www.gartner.com |
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Peter Braunthal |
Research Director |
GartnerGroup |
56 Top Gallant Road |
Stamford, CT, 06904, USA |
203-316-1266 |
203-316-3588 |
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12/20 |
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www.gartner.com |
CRM |
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Ann Podolske |
Editor |
IOMA's Report on Managing Customer Service |
9 Rosalie Lane |
Southampton, MA 01073 |
413-529-2406 |
413-529-2507 |
podolske@valinet.com |
12/17 |
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Kym Gilhooly |
Editor-in-Chief |
IT Support News |
P.O. Box 995/106 Lafayette St. |
Yarmouth, ME, 04096, USA |
207-846-0600 |
207-846-0657 |
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12/17 |
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www.itsupportnews.com |
IT support, field service, systems mgmt |
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Nancy Jamison |
Analyst |
Jamison Consulting |
21 Starwood Dr |
Woodside, CA 94062 |
650-851-5740 |
Nsj@jamison.com |
On Site |
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Mark Plakias |
Research Director |
Kelsey Group |
1162 Old Chelsea Station |
NY, NY, 10011, USA |
212 366 0895 |
212 366 0897 |
mplakias@kelseygroup.com |
1/7 |
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www.kelseygroup.com |
multimedia call ctr, speech rec |
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Adam Gutteridge |
Editor |
National Post, Special Reports |
300-1450 Don Mills Road |
Don Mills, Ontario, M3B 3R5, Canada |
416-383-2450 |
416-383-2443 |
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12/17 |
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NONE |
Telecommunications, Internet, e-commerce |
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Bob Miko |
Columnist |
Pacific Dialogue |
33 Ferry Court North |
Stratford, CT, 06615, USA |
203-378-2803 |
203-380-8019 |
bmiko@pacificdialogue.com |
12/17 |
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www.pacificdialogue.com |
Texas |
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Kathryn Pino |
Pacific Bureau Chief |
Pacific Dialogue |
33 Ferry Court North |
Stratford, CT, 06615, USA |
203-378-2803 |
203-380-8019 |
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12/17 |
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www.pacificdialogue.com |
Texas |
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Al Kaff |
National Bureau Chief |
Pacific Dialogue |
33 Ferry Court North |
Stratford, CT, 06615, USA |
203-378-2803 |
203-380-8019 |
akaff@pacificdialogue.com |
12/17 |
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www.pacificdialogue.com |
Texas |
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Matt Hicks |
Editor |
PC Week |
50 Beale St., 13th floor |
San Francisco, CA, 94105, USA |
415-547-8475 |
415-547-8466 |
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12/30 |
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www.pcweek.com |
e-commerce, Internet telephony, CTI |
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Blair Pleasant |
Analyst |
PELORUS Group |
1510 Misty Cloud Place |
Santa Rosa, CA, 95409, USA |
707-538-4368 |
707-538-5420 |
pleasant@sonic.net |
1/7 |
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www.pelorus-group.com |
CTI, web-enabled call center |
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Sheila Mcgee-Smith |
Analyst |
PELORUS Group |
188 White Bridge Road |
Pittstown , NJ, 08867, USA |
9087139946 |
9087139959 |
mcgee-smith@rcn.com |
1/17 |
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www.pelorus-group.com |
Call Center/CRM |
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Paulla Nelson-Shira |
Editor-in-Chief |
Radio Resource Magazine |
14 Inverness Drive East, Ste. D-136 |
Englewood, CO, 8012, USA |
303-792-2390 |
303-792-2391 |
pnelson-shira@radioresourcemag.com |
1/17 |
Fax |
NONE |
Wireless Communications |
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Paul Stockford |
Analyst |
Saddletree Research, Inc. |
7418 East Helm Drive |
Scottsdale, AZ, 85260-2418, US |
480-922-5949 |
480-922-5977 |
pstockford@saddletreeresearch.com |
1/7 |
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www.saddletreeresearch.com |
All |
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Noel Parks |
Financial Analyst |
Stephens Inc. |
111 Center St. |
Little Rock, AR 72201 USA |
501-377-8124 |
501-377-8195 |
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1/21 |
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www.stephens.com/research/default.asp |
Internet CRM (Customer Relationship Mgt. |
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Larry Loeb |
Contributing Editor |
TechRepublic |
po box 925 |
Wallingford, CT, 06492, USA |
203-281-6674 |
203-281-6674 |
larryloeb@mytalk.com |
12/20 |
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www.techrepublic.com |
Mac |
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Susan Mazonson |
Analyst |
TeleCom Services |
225 Central Park West - Suite 1423 |
New York, NY, 10024, USA |
212-580-0022 |
212-580-8361 |
susan@telecomservicesus.com |
1/20 |
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NONE |
Web-Enabled: Call Centers, Network Mgmt. |
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Jennifer Perez |
Contributing Editor |
TeleProfessional magazine |
201 Sandpointe Ave. Suite 600 |
Santa Ana, CA, 92707, USA |
714- 513-8815 |
714- 513-8445 |
jperez@advanstar.com |
1/17 |
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www.teleprofessional.com |
cti/e-commerce |
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Yvonne Stifter |
Host |
TeleProfessional Magazine |
201 Sandpointe Ave., Ste.600 |
Santa Ana, CA, 92707, USA |
714-513-8660 |
714-513-8612 |
ystifter@advanstar.com |
1/17 |
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www.teleprofessional.com |
call centers |
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Richard Tehrani |
Editor in Chief |
TMC Net |
One Technology Way |
Norwalk,CT 06854 |
203-852-6800 |
Rtehrani@tmcnet.com |
On Site |
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www.tmcnet.com |
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Darlene Gudea |
Editor In Chief |
TradeshowWeek |
5700 Wilshire Blvd |
Los Angeles,CA 90036 |
323-965-5335 |
Dgudea@tsweek.com |
On Site |
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www.tradeshowweek.com |
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Alex Kotlyar |
Author |
Unterberg, Towbin |
10 East 50 Street |
New York, NY, 10022, US |
212 572-8003 |
212 888-8678 |
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1/20 |
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www.Unterberg.Com |
E-Crm |
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Brae Boa |
Editor |
Where Its @ |
11020 Audelia Rd |
Dallas, TX |
214-341-3383 |
Bradb@where-its-at.com |
On Site |
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www.where-its-at.com |
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Jacqueline Emigh |
Contributing Editor |
Wireless Integration Magazine |
1299 Commonwealth Avenue, Suite 7 |
Boston, Massachusetts, 02134, USA |
617-254-4109 |
617-787-5441 |
jac1050@aol.com |
12/30 |
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Www.wireless-integration.com |
Web access to call centers |
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Robert Mirani |
CRM Director |
Yankee Group |
31 James St |
Boston, MA 02116 |
617-956-5000 |
Rmirani@yankeegroup.com |
On Site |
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www.yankeegroup.com |
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