Press List

Call Center 2000/Field Service Solutions Dallas

Wyndham Anatole Convention Complex - Dallas, TX

January 24-27, 2000

 

Below are the final 60+ names of registered press for Call Center 2000 and Field Service Solutions Dallas. For additional names look at the Market Guide and Local & Industry Press pages (and other show lists as well). This list should be brought in to you own media list. Highlight the list below and save it to word. Then highlight the table and convert to tab or comma delimited (whatever your personal preference) text and export to you own database. Each entry is dated so you can sort and import new names. We asked how they wanted to receive information and list that under the preference column. Their interest is under focus and their web sites are listed under URL, so you can check out what they've reported before. As always if you need help, drop a note or call.

 

Bob

 

Name

Title

Organization

St Address

City, State, PC

Tel

Fax

Email

Date

Pref

URL

Focus

Paul Anderson

Futurist

 

7611 Cresendo

Houston, TX

713-937-4125

 

Paulvanderson@cs.com

On Site

Email

 

CRM/CallCenters

Greg Zweig

Analyst

3Com

15 Moulton RD

Andover, MA 01810

978-247-0245

 

Greg.zweig@3com.com

ON Site

Email

www.3com.com

 

Helen Freeman

Editor

Advanstar Communications

Advanstar House, Park West, Sealand Road

Chester, Cheshire, CH1 4RN UK

441244 393270

441244 370011

 

1/21

Fax

NONE

Customer Relationship Management

Martyn Warwick

Group Editorial Director: Europe

Advanstar Communications

Advanstar House, Park West, Sealand Road

Chester, Cheshire, CH1 4RN UK

441244 393270

441244 370011

Martynw@advanstar.com

On site

Email

NONE

Customer Relationship Management

Denis Guiney

Correspondent

Australian Broadcasting Corporation

G.P.O. Box 1242

Sydney, NSW, 2001, Australia

612-95181388

612-95181488

curator@stonegarden.com.au

12/20

Email

www.abc.net.au

international infrastructures urbane

Ray Hoffman

Analyst

Business Development Outlook Magazine

1710 gray Stone Dr. Suite A

Bryan, TX, 77807, USA

409-775-5822

409-775-5922

Hoff1710@worldnet.att.net

1/17

Email

none

outsourcing of customer services

Tracey Roth.

Editor

C@LL CENTER CRM SOLUTIONS Magazine

One Technology Plaza,

Norwalk, CT 06854

203-852-6800

203-838-4070

troth@tmcnet.com

1/20

Email

www.tmcnet.com

 

Mike Venezia

Analyst

Call Center CRM Solutions

8 Homestead Hill

Tolland,CT 06084

860-871-7026

   

On Site

Email

   

Brendan Read

Editor

Call Center Magazine

12 West 21st Street

New York, NY, 10010, US

917-305-3321

212-691-1191

Brendan@callcentermagazine.com

1/17

Email

www.callcentermagazine.com

Furniture, outsourcing, real estate

Lee Hollman

Correspondent

Call Center Magazine

12 W. 21st Street

New York , NY, 10010, USA

917-305-3319

212-691-1191

 

1/20

Email

www.callcentermagazine.com

call center products

Joe Fleischer

Editor

Call Center Magazine

12 W. 21st Street

New York , NY, 10010, USA

917-305-3331

212-691-1191

 

1/20

Email

www.callcentermagazine.com

call center products

Nosa Eke

Publisher

Call Center Times

3800 SE Minole Ct

Carrolton, TX 75011

972-395-3225

 

Nceke@aol.com

On Site

Email

www.callcentertimes.com

 

Sharon Wadhwani

Director

Call Center World

8 North Street

Guildford, Surrey, GU1 4AF, UK

+44 1483 880200

+44 1483 880201

sharonw@callcenterworld.com

1/17

Email

www.callcenterworld.com

all call center related areas

Raj Wadhwani

Editor

Call Center World

8 North Street

Guildford, Surrey, GU1 4AF, UK

+44 1483 880200

+44 1483 880201

rajw@callcenterworld.com

1/17

Email

www.callcenterworld.com

all call center related areas

Jay Sampson

Field Reporter

CallCenterbiz.com

712 Broadway, Suite 555

Kansas City, MO, 64105, USA

816-300-5555x247

816-300-5556

 

12/30

Email

www.CallCenterbiz.com

Providers of equipment and services

Michael Mendoza

Analyst

Canadian Consulate General in Dallas

750 North St. Paul, Suite 1700

Dallas, Texas, 75201, USA

214-922-9806

214-922-9815

michael.mendoza@dfait-maeci.gc.ca

1/17

Email

NONE

Call Center Technologies and Trends

Lynn Novak

Managing Editor

CC News

106 Lafayette Street, P.O. Box 995

Yarmouth, ME, 04096, USA

207-846-0600

207-846-0657

lnovak@ccnews.com

12/20

Email

www.ccnews.com

outbound/blended call center technology

Bernie Monegain

Editor

CC News

106 Lafayette St.

Yarmouth, ME, 04096, USA

207-846-0600

207-846-0657

bmonegain@ccnews.com

12/20

Email

www.ccnews.com

Inbound contact centers, vendor news

Alan Simpson

Editor & Publisher

ComLinks Magazine, LTNN

PO Box 196089

Winter Springs, FL, 32719-6089, USA

407-388-3672

407-388-3682

news@comlinks.com

12/17

Email

www.comlinks.com

Global Communications

Charles Reiss

Editor-in-Chief

Content Online

po box 700216

dallas, tx, 75370, us

972-307-1980

none just email

 

12/30

Mail

contentonline.com

technology

Lisa Marie Smith

Assistant Editor

Customer Support Management Magazine

PO Box 4949, 11 Riverbend Dr. S.

Stamford, CT, 06907-0949, USA

203-358-4163

203-358-5836

lisamarie_smith@intertec.com

1/7

Email

www.customersupportmgmt.com

customer service & support

Kathy Grayson

Editor-in-Chief

Customer Support Management Magazine

PO Box 4949, 11 Riverbend Dr. S.

Stamford, CT, 06907-0949, USA

203-358-4370

203-358-5836

katherine_grayson@intertec.com

1/7

Email

www.customersupportmgmt.com

customer service & support

Jeff Morris

Managing Editor

Customer Support Management Magazine

PO Box 4949, 11 Riverbend Dr. S.

Stamford, CT, 06907-0949, USA

203-358-4157

203-358-5836

jeff_morris@intertec.com

1/7

Email

www.customersupportmgmt.com

customer service & support

Shannon Faulk

Reporter/Photographe

Dallas Morning News

5445 Caruth Haven Ln #211

Dallas, TX

214-695-0505

 

Shannonfaulk@hotmail.com

On Site

Email

   

Robert Shavell

Analyst

Datamonitor

One Park Ave

New York, NY 10016

212-686-7400

 

Rks8@hotmail.com

On Site

Email

www.datamonitor.com

 

Drew Kraus

Analyst

Dataquest

251 River Oaks Parkway

San Jose, CA, 95134, USA

408-468-8134

408-468-8042

drew.kraus@gartner.com

1/17

Email

www.gartner.com

Contact Center Technology

Jeff Snyder

Principal Analyst

Dataquest

251 River Oaks Parkway

San Jose, CA 95134

408-468-8000

 

Jeffrey.snyder@gartner.com

On Site

Email

www.gartner.com

 

Susan Boyle

Columnist

Dutch Call Center Magazine

779 N.E. Dahoon Terrace

Jensen Beach, Florida, 34957, USA

561-285-1312

561-334-0263

sboyle@step-stone.com

1/17

Email

www.fngpubli.com

European distribution (planned)

Jennifer Sakurai

Editor

Field Force Automation

29160 Heathercliff Rd., Ste. 200

Malibu, CA, 90265, USA

310-589-1302

310-589-4956

jsakurai@curtco.com

1/7

Email

www.ffamag.com

Field Force technology, business issues

Doug Wilson

Contributing Editor

Freelance

PO Box 988

Campbell, CA, 95009, USA

408-369-0745

n/a

dwpopd@hotmail.com

1/17

Mail

www.computerpress.org

field service, on site service options

John Burnell

Editor-in-Chief

Frontline Solutions

7500 Old Oak Blvd.

Cleveland, OH, 44130, USA

440/891-2788

440/891-2675

frontlinemag@advanstar.com

1/7

Email

www.frontlineonline.net

mobile & wireless computing 

Brian Albright

Assistant Editor

Frontline Solutions/Automatic ID News

7500 Old Oak Blvd.

Cleveland, Ohio, 44130, USA

440/891-2781

440/891-2675

balbright@advanstar.com

12/20

Email

www.frontlineonline.net

field service

Joe Outlaw

Research Director

Gartner Group

600 Delran Parkway

Delran, NJ 08075

856-764-4547

 

Joe.outlaw@gartner.com

On Site

Email

www.gartner.com

 

Peter Braunthal

Research Director

GartnerGroup

56 Top Gallant Road

Stamford, CT, 06904, USA

203-316-1266

203-316-3588

 

12/20

Mail

www.gartner.com

CRM

Ann Podolske

Editor

IOMA's Report on Managing Customer Service

9 Rosalie Lane

Southampton, MA 01073

413-529-2406

413-529-2507

podolske@valinet.com

12/17

Email

www.ioma.com

 

Kym Gilhooly

Editor-in-Chief

IT Support News

P.O. Box 995/106 Lafayette St.

Yarmouth, ME, 04096, USA

207-846-0600

207-846-0657

 

12/17

Email

www.itsupportnews.com

IT support, field service, systems mgmt

Nancy Jamison

Analyst

Jamison Consulting

21 Starwood Dr

Woodside, CA 94062

650-851-5740

 

Nsj@jamison.com

On Site

Email

   

Mark Plakias

Research Director

Kelsey Group

1162 Old Chelsea Station

NY, NY, 10011, USA

212 366 0895

212 366 0897

mplakias@kelseygroup.com

1/7

Email

www.kelseygroup.com

multimedia call ctr, speech rec

Adam Gutteridge

Editor

National Post, Special Reports

300-1450 Don Mills Road

Don Mills, Ontario, M3B 3R5, Canada

416-383-2450

416-383-2443

 

12/17

Mail

NONE

Telecommunications, Internet, e-commerce

Bob Miko

Columnist

Pacific Dialogue

33 Ferry Court North

Stratford, CT, 06615, USA

203-378-2803

203-380-8019

bmiko@pacificdialogue.com

12/17

Email

www.pacificdialogue.com

Texas

Kathryn Pino

Pacific Bureau Chief

Pacific Dialogue

33 Ferry Court North

Stratford, CT, 06615, USA

203-378-2803

203-380-8019

 

12/17

Email

www.pacificdialogue.com

Texas

Al Kaff

National Bureau Chief

Pacific Dialogue

33 Ferry Court North

Stratford, CT, 06615, USA

203-378-2803

203-380-8019

akaff@pacificdialogue.com

12/17

Email

www.pacificdialogue.com

Texas

Matt Hicks

Editor

PC Week

50 Beale St., 13th floor

San Francisco, CA, 94105, USA

415-547-8475

415-547-8466

 

12/30

Email

www.pcweek.com

e-commerce, Internet telephony, CTI

Blair Pleasant

Analyst

PELORUS Group

1510 Misty Cloud Place

Santa Rosa, CA, 95409, USA

707-538-4368

707-538-5420

pleasant@sonic.net

1/7

Email

www.pelorus-group.com

CTI, web-enabled call center

Sheila Mcgee-Smith

Analyst

PELORUS Group

188 White Bridge Road

Pittstown , NJ, 08867, USA

9087139946

9087139959

mcgee-smith@rcn.com

1/17

Email

www.pelorus-group.com

Call Center/CRM 

Paulla Nelson-Shira

Editor-in-Chief

Radio Resource Magazine

14 Inverness Drive East, Ste. D-136

Englewood, CO, 8012, USA

303-792-2390

303-792-2391

pnelson-shira@radioresourcemag.com

1/17

Fax

NONE

Wireless Communications

Paul Stockford

Analyst

Saddletree Research, Inc.

7418 East Helm Drive

Scottsdale, AZ, 85260-2418, US

480-922-5949

480-922-5977

pstockford@saddletreeresearch.com

1/7

Email

www.saddletreeresearch.com

All

Noel Parks

Financial Analyst

Stephens Inc.

111 Center St.

Little Rock, AR 72201 USA

501-377-8124

501-377-8195

 

1/21

Email

www.stephens.com/research/default.asp

Internet CRM (Customer Relationship Mgt.

Larry Loeb

Contributing Editor

TechRepublic

po box 925

Wallingford, CT, 06492, USA

203-281-6674

203-281-6674

larryloeb@mytalk.com

12/20

Email

www.techrepublic.com

Mac

Susan Mazonson

Analyst

TeleCom Services

225 Central Park West - Suite 1423

New York, NY, 10024, USA

212-580-0022

212-580-8361

susan@telecomservicesus.com

1/20

Email

NONE

Web-Enabled: Call Centers, Network Mgmt.

Jennifer Perez

Contributing Editor

TeleProfessional magazine

201 Sandpointe Ave. Suite 600

Santa Ana, CA, 92707, USA

714- 513-8815

714- 513-8445

jperez@advanstar.com

1/17

Email

www.teleprofessional.com

cti/e-commerce

Yvonne Stifter

Host

TeleProfessional Magazine

201 Sandpointe Ave., Ste.600

Santa Ana, CA, 92707, USA

714-513-8660

714-513-8612

ystifter@advanstar.com

1/17

Email

www.teleprofessional.com

call centers

Richard Tehrani

Editor in Chief

TMC Net

One Technology Way

Norwalk,CT 06854

203-852-6800

 

Rtehrani@tmcnet.com

On Site

Email

www.tmcnet.com

 

Darlene Gudea

Editor In Chief

TradeshowWeek

5700 Wilshire Blvd

Los Angeles,CA 90036

323-965-5335

 

Dgudea@tsweek.com

On Site

Email

www.tradeshowweek.com

 

Alex Kotlyar

Author

Unterberg, Towbin

10 East 50 Street

New York, NY, 10022, US

212 572-8003

212 888-8678

 

1/20

Email

www.Unterberg.Com

E-Crm

Brae Boa

Editor

Where Its @

11020 Audelia Rd

Dallas, TX

214-341-3383

 

Bradb@where-its-at.com

On Site

Email

www.where-its-at.com

 

Jacqueline Emigh

Contributing Editor

Wireless Integration Magazine

1299 Commonwealth Avenue, Suite 7

Boston, Massachusetts, 02134, USA

617-254-4109

617-787-5441

jac1050@aol.com

12/30

Email

Www.wireless-integration.com

Web access to call centers

Robert Mirani

CRM Director

Yankee Group

31 James St

Boston, MA 02116

617-956-5000

 

Rmirani@yankeegroup.com

On Site

Email

www.yankeegroup.com

 

 

 

BusinessWire | Internet Wire | Luce | MDS | Press Access | TSNN | Virtual Press Office