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PR Tip Sheet |
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Call Center 2000/Field Service Solutions Dallas |
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Wyndham Anatole Convention Complex - Dallas, TX |
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January 24-27, 2000 |
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PR Tip Sheet |
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Call Center 2000/Field Service Solutions Dallas |
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Wyndham Anatole Convention Complex - Dallas, TX |
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January 24-27, 2000 |
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Welcome to the online Call Center 2000/Field Service Solutions Dallas Tip Sheet. As exhibitors and speakers provide information it will be posted here. Along with the press conference and keynote schedule. This will be updated regularly and emailed out to registered working press the week before the show. Let us know if you have additions, corrections or questions. |
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American Mobile |
Booth #3214 |
Stock N/A |
www.ammobile.com |
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Internal PR Contacts: |
David Wonderling |
david.wonderling@ammobile.com |
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Nancy Gordon |
nancy.gordon@ammobile.com |
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Jennifer Alleva |
Jennifer.Alleva@AmMobile.com |
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703-758-6000 |
f703-758-6239 |
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Company Highlights |
American Mobile owns and operates an integrated satellite/terrestrial network and provides a wide range of mobile communications services. SKYCELL® services and the ARDIS® network offer data communications, digital voice dispatch, dual-mode mobile messaging, position reporting services, and satellite telephone throughout North America. These combined services provide wireless communications for remote locations, as well as deep in-building penetration. Markets incorporating these services include emergency management, field service, telemetry, transportation and with eLinkSM in the two-way wireless email market. |
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Aspect Communications |
Booth #323/315 |
Stock ASPT |
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Internal PR Contact |
Cheryl Edwards/Director, Global Public Relations |
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408 325-2381 |
F408 325-4109 |
cheryl.edwards@aspect.com |
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Austin Logistics Inc. |
Booth #2106 |
Stock N/A |
www.austinlogistics.com |
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Internal PR Contact |
Phu Le/ Marketing |
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512-651-5660 |
fax 512-329-5625 |
phu@austinlogistics.com |
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Products to be announced |
OnQ, ResponseTech |
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Products introduced |
CallTech |
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Company highlights |
Austin Logistics is a premiere provider of collections, marketing and risk management tools. CallTech is a patented resource management system that increases agent productivity 15%+ by improving outbound call scheduling. CallTech determines the best time of day and most valuable customers to contact, estimating contactabilty and the likelihood of promises-made or response. |
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BellSouth Wireless Data |
Booth #3311 |
Stock |
www.bellsouthwd.com |
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Internal PR |
Darlene Liggins/ Marketing Communications Manager |
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732.602.5781 |
f732.602.5495 |
dliggins@bellsouthwd.com |
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External PR |
Chris Loncto/ Account Executive or Russ Rowland |
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HWH Public Relations, 1414 Avenue of The Americas, New York, NY 10019 |
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212.355.5049 |
F212.593.0065 |
chrisL@hwhpr.com |
russr@hwhpr.com |
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Products to be announced |
BellSouth Interactive Paging Service and BellSouth Powertool Software |
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Company highlights |
BellSouth Wireless Data, LP, headquartered in Woodbridge, NJ, is an expert in providing proven wireless data communications solutions. The company delivers a competitive advantage and increases personal productivity for aggressive, innovative companies and individuals leveraging communications technologies to meet their strategic goals. BellSouth Wireless Data operates its wireless data service throughout the United States. |
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Product Highlights |
THE HOTTEST WIRELESS DATA HANDHELD FIELD FORCE APPLICATIONS SHOWCASED AT CALL CENTER/FIELD SERVICE 2000 BellSouth Wireless Data Showcases Industry-Leading Interactive Paging Solutions for Field Service Companies BellSouth Wireless Data, an expert in providing proven wireless data communications solutions, is showcasing and demonstrating today’s most advanced wireless interactive paging solutions for field forces. BellSouth Wireless Data will demonstrate how these solutions are helping field service companies discover new revenue opportunities, improve operating efficiency and enhance customer service. Products demonstrated include: The BellSouth Interactive PagingSM service - which offers field service technicians and other people on the go the ability to initiate and respond to messages in seconds via Internet e-mail and other pagers, and send messages to fax machines and telephones. Interactive paging uses the RIM Inter@ctiveÔ Pager 950, a wearable, hand-held device with a full keyboard that uses an Intel386™ processor. BellSouth Powertool software – which allows field service organizations to create custom interactive paging solutions running over the nationwide BellSouth Intelligent Wireless NetworkSM using the RIM Inter@ctive Pager 950. Solutions created with BellSouth Powertool provide the enterprise-specific information needed to perform such functions as dispatching dynamic customer information, creating sales orders, automatically updating billing records upon job completion or performing financial transactions. |
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CenterForce Technologies |
Booth #1018 |
Stock N/A |
www.cforcetech.com |
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Internal PR Contact |
Marlene Rosati/ Marketing Communications Manager |
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301-272-2246 |
F301-718-3667 |
mrosati@cforcetech.com |
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External PR Contact |
Whitney Detwiler |
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RMR & Associates, 1401 Rockville Pike Ste. 510, Rockville, MD 20852 |
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301-217-0009 x30 |
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wdetwiler@rmr.com |
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Products to be announced |
CenterForce Optimizer, CenterForce Analyzer |
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Company highlights |
CenterForce Technologies, Inc. offers a flexible, integrated suite of high-performance software developed to help you focus on your critical objective - improving your bottom line. Our patented flagship product, CenterForce Optimizer , can increase profitability by boosting right party contacts. Other CenterForce applications include CenterForce Analyzer for agent productivity and schedule adherence measurement, CenterForce Planner for outbound forecasting and Workload Controller for maximizing multi-site capabilities. These practical tools propel call centers of all sizes to greater levels of productivity and profitability. |
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Cincom Encompass |
Booth # 1501 |
Stock N/A |
www.cincom.com |
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Internal PR Contact |
Jenny Stallings, director of worldwide marketing |
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678584-0556 |
Jstallings@cincom.com |
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Highlights |
One-on-one briefings with Theresa VanLaeken, director of product management, Jenny Stallings, director of worldwide marketing, and Ed Lennon, general manager, to discuss Cincom Encompass and its portfolio of products. |
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BACKGROUND |
Cincom Encompass delivers a CTI-enabled customer interaction software solution that helps organizations provide quality Customer Relationship Management (CRM) throughout their call centers. Cincom Encompass is designed to help companies provide, acquire, service and retain profitable customers by supporting applications such as telesales, telemarketing and customer service for inbound, outbound, blended and multi-media call center environments. |
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Computer Service & Repair |
Booth #3115 |
Stock N/A |
www.searlepub.com |
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Internal PR Contact |
Jackie Meyer/ Sr.Acct. Mgr- Press/Trade Show Coordinator |
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303-797-8522 |
F303-797-8708 |
jmeyer@searlepub.com |
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External PR Contact |
Jeff Searle/ Editor |
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303-797-8522 |
F303-797-8708 |
csr@searlepub.com |
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Products to be announced |
Jan/Feb - E-business issue |
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Company highlights |
Computer Service & Repair is a bi-monthly journal for technical computer support professionals. Editorial content includes computer, monitor and peripheral support, repair, diagnositcs, training, service managemnet, parts, logistics, industry and product news. Readers include both service organizations and self-maintainers. |
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Dictaphone Corporation |
#1313 |
Stock N/A |
www.dictaphone.com |
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Internal PR Contact |
Linda DiLauro/ Senior Marketing Manager |
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203-381-7116 |
F 203-386-8595 |
ldilaur@dictaphone.com |
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External PR Contact |
Robert Wick/ Pres |
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RWPR, Inc, Harwood Bldg #423, Scarsdale, NY 10583 |
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914-722-1400 |
F 914-722-1020 |
rwick@dictaphone.com |
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New Product to be announced at show |
3-dV data mining capability for da Vinci communications recording system; Agent Evaluation Forms and Reports for Freedom communications-recording system. |
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New Products that have been introduced |
Dictaphone's Freedom* is a revolutionary new open-architecture, modular voice recording system. With Freedom, call centers and agencies are free to store their voice recordings on any network-attached storage device of their choice. This gives them built-in protection from obsolescence and total confidence in their investment. Dictaphone's da Vinci* communications recording system gives call centers customer-focused quality monitoring (da Vinci QMS) combined with advanced CTI-enabled call recording and retrieval capabilities (da Vinci CMS). And now daVinci is available with 3-dV advanced data mining capability. |
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Company highlight |
Dictaphone is announcing two important enhancements for its call center voice recording systems. The successful da Vinci recording/monitoring system now gives call centers 3d-V, a valuable data-mining capability; and the new Freedom recording system now includes a wide range of Agent Evaluation Forms and Reports for call center management |
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e-automate |
#3310 |
Stock N/A |
www.e-automate.com |
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Internal PR Contact |
Gardner Crane |
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801-492-1705 ext. 146 |
gcrane@e-automate.com |
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Highlights |
e-automate offers a powerful Windows based accounting / information system to fit the unique needs of today’s small businesses. Based on Microsoft SQL Server, this system helps businesses automate existing processes using one common company-wide system. e-automate’s system is efficiently implemented through a streamlined process that helps companies analyze their business needs and learn to use the system to meet those needs. Companies that use e-automate significantly improve the way they do business by correctly managing their cash flow and by improving their processes to become smoother running, more profitable organizations. e-automate is a Microsoft Certified Solution Provider |
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eLoyalty |
Booth # 0135 & 0235 |
Stock N/A |
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External PR Contact |
Donna Murno/Account Executive |
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FitzGerald Communications, 245 First Street, Cambridge MA 02127 |
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617 588 2272 |
F 617 494-1818 |
dmurno@fitzgerald.com |
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eShare Technologies |
Booth #1305 |
Stock - ESHR |
www.eshare.com |
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Internal PR Contact: |
Jennifer Fisher/Public Relations Coordinator |
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770-239-4561 |
F770-239-4489 |
jfisher@eshare.com |
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ICMI |
Booth #2203 |
Stock: N/A |
www. incoming.com |
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Internal PR Contact: |
Ann Wilner/Publishing Director |
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Incoming Calls Management Institute, PO Box 6177, Annapolis, MD 20401 |
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800-255-8110x224 / 410-267-0700,x224 |
Fax: 410-266-9430 |
annw@incoming.com |
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Highlights |
ICMI is fostering the development of a new breed of call center management professional. Call center managers with the vision, expertise and commitment necessary to enable their organizations to thrive in an era of heightened customer expectation. The attached press release highlights our new research/study, Web-based seminars and book. |
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ICMI ANNOUNCES NEW MONITORING STUDY, 2000 WEB-BASED SEMINAR SERIES AND "THE CONNECTED CALL CENTER" Annapolis, MD, January 14, 2000 - Incoming Calls Management Institute (ICMI) announces the publication of a focused study on call center monitoring practices and policies; launch of a new Web-Based Seminar Series; and the upcoming book by Brad Cleveland and Leslie Harps, "The Connected Call Center: An Executive Guide to Winning Loyal Customers in the Networked Economy" in Spring 2000. The Monitoring Study Final Report provides the latest information on how organizations are monitoring, why they monitor and what they plan for the future. The study, available to the press at no charge, covers methods, types of transactions, objectives, time spent on various activities, how and when feedback is given, and more. One key finding identified that while the majority of organizations surveyed still use monitoring to evaluate agent performance and training needs, 40% are expanding their monitoring objectives to include external factors like identifying customer needs and expectations. The detailed report with charts and tables highlighting key data and written comments from the survey participants also includes a 20-page booklet on "Monitoring and Coaching: Ensuring Quality and Effective Agent Evaluation and Feedback." A total of 204 call center managers working in national and international corporations in a wide variety of industries participated in the monitoring survey, representing a 23% return rate. Ninety percent of the call centers participating in the survey monitor agents. The reports is available at Call Center 2000 in Dallas and at www.callcentercatalog.com. |
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IET |
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External PR Contact: |
Christine Sheroff Shock, Principal/Sheroff Shock Associates |
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P.O. Box 6752, Holliston, MA 01746 |
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508-893-9933 |
F: 508-893-9705 |
cshock@sheroffassociates.com |
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IEX |
#335 |
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External PR Contact: |
Geoff Livingston/ Senior Account Executive/TMP Marketing |
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703-734-3300 |
F703-342-2594/ D703-761-2557 |
glivingston@stackig.com |
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Highlights |
IEX would like to extend an invitation to meet with you at Call Center 2000 on either Tuesday, January 25 or Wednesday, January 26. IEX is exhibiting at booth number 335 during show floor hours, and is currently available on Tuesday, the 25th from 1:00 pm to 5:00 pm, and from 10:00 am to 4:00 pm on Wednesday, the 26th. IEX will be discussing the following news items and issues: * IEX’s plans for the multimedia customer contact centers (In addition, IEX will be featuring a cutting-edge presentation on multi-media management. This 30-minute in-depth discussion will give you new ideas and address pressing multi-media concerns.) * Recent customer contracts Debbie May, vice president of call center products or Leo Toledo, director of call center products will attend the interview |
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IMAGINE |
#1421 |
www.imagineusa.com |
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Internal PR Contact: |
Tracey Intorcia |
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770.921.5433 |
F703-342-2594/ D703-761-2557 |
tracey@imagineusa.com |
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Highlights |
Call Center 2000 in Dallas, let's set up a meeting time to discuss IMAGINE's goal to advance contact center communication with live service through the Web. IMAGINE is located in booth #1421 and will be featuring Visual Meeting, a software suite that is helping organizations advance their communication channel within their technical support contact centers. Visual Meeting enables contact centers to support customers with multiple access channels including the telephone, Website self-service, chat, application sharing, shared browsing, voice and video in a single package. We will also be showing Visual Meeting integration with two different CRM applications. Through the integration of multiple access channels, Visual Meeting power tools and CRM applications, we are providing a means to building strong and personal e-customer relationships. Get Personal...with live customer service through your website. |
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iMedeon, Inc. |
Booth #3312 |
Stock N/A |
www. imedeon.com |
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Internal PR Contact |
Chris Ryan |
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770-777-8100 |
F 770-777-8111 |
cryan@imedeon.com |
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External PR Contact |
Becky Boyd./ VP, Marketing Services |
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MediaFirst PR - Atlanta, 415 State Street, GA 30075 |
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770-642-2080 |
F770-552-1789 |
becky@mediafirst.net |
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Products introduced |
iM:WorkCenter and iM:Field |
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Company highlights |
iMedeon, Inc. is the leading supplier of web-based Work Execution Systems (WES), which extend enterprise software systems wirelessly by providing configurable, mobile computing solutions for computer-aided dispatch, work order management, asset tracking and inventory control. For more information visit www.imedeon.com or call (770) 777-8100. |
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ISC |
Booth #1511 |
Stock N/A |
www.isc.com |
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Internal PR Contact |
David Koosis / Vice President of Strategy |
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212 477 8800 |
F212 477 9898 |
dkoosos@isc.com |
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External PR Contact |
Tom McFarland / Partner |
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Vector Communications, Inc., 15 Hutchinson Street , Winthrop, MA 02152 |
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Phone: 617 846 1116 |
F617 539 3834 |
tmcfarland@vector-comm.com |
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Products introduced |
Irene call center workforce management solution |
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Company highlights |
ISC was founded in 1973 to provide call center training services to large corporations. In 1999, drawing on a stellar reputation for providing measurable performance improvements through training and effective work-process design, ISC developed Irene', the most technologically advanced workforce management solution available. ISC is the only workforce management software provider to deliver its solution in an enterprise version, for installation in very large and technically complex call centers, and as an Internet-based service that is easy to acquire, use, and scale to a wide range of implementation requirements. |
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Intervoice-Brite |
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External PR Contact: |
Stephen Stokes/M/C/C Public Relations Coordinator |
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972.480.8383 x.292 |
F 801-365-5407 M 404-372-5934 |
stephen_stokes@mccom.com |
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Knowlagent |
613 |
Knowlagent.com |
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External PR Contact: |
Linda Healan/ CALYSTO COMMUNICATIONS |
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770-934-1764 |
F 801-365-5407 M 404-372-5934 |
lhealan@calysto.com |
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Highlights |
Knowlagent, the leader in Scheduled Learning(TM) for customer contact centers, recently announced the release of KnowDev 5.0, an intranet solution that uses Web technology to conduct efficient and effective ongoing training of call center employees. Recognizing the growing complexity of customer contact centers, Knowlagent developed its new product KnowDev 5.0 to provide customer contact center agents with relevant, easily accessible information - reducing the problem of "information overload" and thus improving contact center proficiency. KnowDev 5.0 has the ability to integrate with a call center's different systems including quality monitoring, ACD and workforce management. |
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Lucent Technologies |
Booth #101 |
Stock NYSE:LU |
www.lucent.com |
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Internal PR Contact |
Mitchel Montagna/ Media Relations Manager |
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211 Mt. Airy Rd, Basking Ridge, NJ 07920 |
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908-953-5707 |
F908-953-4364 |
mmontagna@lucent.com |
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Product to be announced |
CentreVu IP Agent |
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Products introduced |
CRM Central 2000; CentreVu Explorer II; CentreVu Internet Solutions |
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Event Highlight |
Lucent Technologies invites members of the newsmedia covering Call Center 2000 to a "breakfast" briefing session 7:30 - 10 am. Wednesday, January 26. The session will take place in the "Cardinal A and B" rooms at the Wyndham Anatole Hotel and Convention Complex. Kim Mackay and Zack Taylor, executives from Lucent's Customer Relationship Management unit, will give an update on Lucent's CRM activities and a look at the future. Coffee, food and a tour of Lucent's booth (#101) afterward will be included. |
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Company highlights |
Lucent Technologies, the worldwide call center market leader, delivers a broad range of CRM and e-business solutions that help companies deliver on their commitments to customers. They include multimedia customer care and computer telephony applications, customer relationship management software, predictive dialing solutions and interactive voice response products. |
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Melard Technologies |
Booth #3000 |
Stock N/A |
www.melard.com |
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Internal PR Contact |
Melissa Student/ MarketingCommunications |
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914-273-4488 x254 |
F 914-273-1775 |
mstudent@melard.com |
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Octane Software |
Booth #901 |
Stock Symbol N/A |
www.octanesoftware.com |
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Internal PR Contact |
Jim Lambert/ Director of Marketing |
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650-295-6200 |
F650-357-0295 |
jlambert@octanesoftware.com |
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External PR Contact |
Amal Abed/ Associate |
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Impression,2437 Sixth Street, Berkeley CA 94710 |
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510-845-9051 |
F510-843-0309 |
amal@sfo.com |
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Product to be announced |
Octane 2000 ( ) |
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Products introduced |
Octane 2000 |
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Company highlights |
Octane 2000 ( ) is the leading Internet Relationship Management (iRM) suite comprised of award-winning applications and infrastructure. With Octane 2000, fast-moving Digital 1000 ( ) companies can provide customers, partners and employees with real-time, interactive customer care resulting in increased customer acquisition and retention, along with improved operating efficiencies and greater competitive power. |
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Philips Speech Processing |
philips.com |
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External PR Contact: |
Joseph Blankenship, Marketing Communications Manager |
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770-821-3873 |
F770-399-9965/P 888-763-0678 |
joseph.blankenship@philips.com |
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Highlights |
Philips Speech Processing one of the global market leaders in natural dialogue speech recognition technology. Philips’ speech technology is used for a variety of telephony applications, such as customer care, banking, travel, movie guides, directory assistance, auto attendants, speech portals and white and yellow pages automation. |
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Pipkins |
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External PR Contact: |
Roxanne Pascente/ Account Executive |
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S&S Public Relations , 475 Half Day Road, Lincolnshire, IL 60069 |
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847/955-0700, ext. 288 |
800/287-2279 |
roxanne@sspr.com |
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Highlights |
PIPKINS proudly introduces the world's first third-generation work forcemanagement system designed to provide answers to the most difficult callcenter forecasting and scheduling problems. Whether you have3000 agents or just 30, Pipkin's Maxima Advantage provides the flexibilityand advanced technology you need to manage your call center. |
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Company Background |
Founded in the early 1980s, Pipkins' early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. |
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Plantronics |
Booth #1301 |
Stock PLT |
www.plantronics.com |
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Internal PR Contact: |
Mike Tighe / Public Relations Manager |
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831-426-5858 |
F831-425-8053 |
mike.tighe@plantronics.com |
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External PR Contact |
Leslie Johnson/ Senior Account Manager |
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Wilson McHenry Company, 26250 Eden Landing Road, Hayward, CA 94545 |
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510-723-6212 |
f510-723-6230 |
ljohnson@wmc.com |
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Products introduced |
Plantronics new S20 and CS10 |
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Company highlights |
Plantronics' new S20 Telephone Headset System and Accessory Deck, bundled with Plantronics' popular DuoSet headset, combines premium sound, an intuitive user interface and a unique space-saving design. Plantronics will also exhibit the new CS10 Cordless Telephone Headset System which lets users move with ease while maintaining clear, uninterrupted conversations. |
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Positive Software Systems |
presenting |
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www.positivesoftware.com |
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Internal PR Contact |
Edward W. Mandel/ VP-Professional Sales, Services |
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972-380-8043 x 24 |
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emandel@positivesolutions.com |
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Irene Druker |
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800-352-2797 x 26 |
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Idruker@positivesolutions.com |
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Company highlights |
TeleTrend 2000 Call-Center Management System provides the power and flexibility of the marketing database to integrate with Host databases, predictive dialers, PBXs, IVRs, client databases, data warehouses and other business components on both the desktop and back office. TeleTrend system provides unique and proven to be successful marketing concept, warehousing all of the customer prospects from various sources into the well-managed Call-Center DataMart for Target Marketing and Results Analysis. The System tightly integrates with every telephony component in the Call-Center to manage both outbound and inbound calling activity. Complete contact history on all calls for all prospects within the system allows developing sophisticated marketing efforts, tailored sales messages, and custom responses for everyone company is marketing for. A comprehensive reporting library provides instant access to information on tactical Call-Center activity and Strategic Marketing success, including agent productivity and marketing lists penetration. User-friendly supervisor controls allow call-center managers to administer campaigns, users and leads more effectively. TeleTrend’s Smart Scripting dynamically chooses the right script and right sales validation rules based on the prospect targeted, product to be sold and marketing agent on the phone. |
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Pyderion |
# 607 |
www.pyderion.com |
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PR contact: |
Sonia Gasparini/6700 Cote de Liesse, # 503, St. Laurent (Montreal) Que, H4T 2B5, Canada |
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(514) 344-4843 x4005 |
fax (514) 344-1299 |
sgaspari@pyderion.com |
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New Product |
eContact.Center Custom Reporting |
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Highlights |
Pyderion developed the Intranet Call Center Server™ (ICCSÒ), an open client server eContact.Center™ management software that supports multiple PBXs (Nortel, Lucent and Siemens), IP.PBX, Web Call Centers, Unified Messaging, Quality Call Monitoring and Workforce Management. ICCS provides Unified Contact Center Metrics™ and Current Status Displays for legacy call centers and evolving eCommerce contact centers. ICCS® provides multi-site, multi-vendor, multimedia customer care transaction management for the enterprise. Pyderion offers eContact.Center Consulting and Custom Reporting Services to help you improve the effectiveness of your customer care center. ECCS - Enterprise Contact Center Server ECCS offers enterprises centralized control over the de-centralized environment. Report Wizard Pyderion delivers Unified Contact Center Metrics with its Report Wizard. Report Qizard contains a large library of report templates. These can easily be customized, scheduled to print or distributed via email, the Intranet and Internet. The Report Wizard allows you to export into Word, Excel, Adobe Acrobat and Text files so you can merge this information with other corporate data. Supervisors/ managers can quickly analyze the status of their Contact Center and make informed decisions. |
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SBC (Ameritech) |
Booth #1405 |
Stock: SBC |
www.ameritech.com |
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Internal PR Contacts (2) |
Ray Banas/ Director, Market Support |
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312-364-4333 |
F312-364-4483 |
Ray.L.Banas@mail.ameritech.com |
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John Broschka/ Marketing Manager |
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312-364-2182 |
f312-364-4483 |
John.E.Broschka@mail.ameritech.com |
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External PR Contact |
Jody Juckem/Fleishman Hillard |
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Phone: 312-751-8878 x137 |
Fax: 312-751-8191 |
JuckemJ@Fleishman.com |
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External PR |
Julie Anthony/Fleishman Hillard |
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312-751-8878 |
312-751-8191 |
AnthonyJ@Fleishman.com |
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Company highlights. |
SBC Call Center Solutions is a leading communications provider. Our comprehensive portfolio of call center technologies and professional services can be tailored to your customer interaction strategy. We can help you analyze and understand current business operations, and design, implement and support solutions that address the people, process and technology components of your call center. |
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ServicePower, Inc. |
Booth #3703/3803 |
Stock N/A |
www.servicepower.com |
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Internal PR Contact |
Amanda McCahan |
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410-571-6333 |
F 410-571-9330 |
a.mccahan@servicepower.com |
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External PR Contact |
Clare Moulton |
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Moulton Communications Mgmt., 25 Sandpiper Lane, Merrimack, NH 03054 |
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603-882-2135 |
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clare@mcmcorp.tiac.net |
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Company highlights |
ServicePower, the leading vendor and integrator of intelligent scheduling software for the customer service market, was formed to deliver best of breed scheduling options. Since its formation, ServicePower has steadliy grown with customers that include Lucent Technologies, NCR, Xerox and SUN. For more information, visit www.servicepower.com. |
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Servigistics, Inc. |
Booth #3120 |
Stock NA |
www.servigistics.com |
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Internal PR Contact |
Stephanie Williams/Director of Marketing |
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770-565-2340, x.225 |
F770-565-8767 |
swilliams@servigistics.com |
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External PR Contact |
Clare Moulton |
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Moulton Communications Mgmt., 25 Sandpiper Lane, Merrimack, NH 03054 |
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603-882-2135 |
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clare@mcmcorp.tiac.net |
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Product to be announced |
Release III - Servigistics PartsPlan |
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Company highlights |
Servigistics software provides planning and logistics solutions for service parts management. With complete functionality that covers every aspect of parts logistics, Servigistics enables companies to perform what-it analysis, demand forecasting, optimal stock level setting, identification of excess inventory, and critical shortages as well as recommend procurement, repair, and replenishment orders. |
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Siemens |
icn.siemens.com |
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Internal PR Contact: |
Emory Epperson/Public Relations Manager |
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408-492-6961 |
f408-492-2160 / m408-209-4561 |
emory.epperson@icn.siemens.com |
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Simtrex Simulation |
Booth #1613 |
www.simtrex.com |
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External PR Contact: |
Doug Kilarski |
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(770) 972-4117 |
f831-659-0144 |
dougk@dpcomm.com |
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Highlights |
Simtrex Corporation, a pioneer in the application of simulation technology to core business processes, announces that America Online is deploying Simtrex’s StarTrainer for call center agent training nationwide. AOL agents at 15,000 workstations will use StarTrainer to learn to listen, think, talk and type exactly as in a live call. |
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Soc of Telecom Consultants |
Booth # |
Stock NA |
www.stcconsultants.org |
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Internal PR Contact |
Susan Kuttner/ Executive Director |
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831-659-0110 |
f831-659-0144 |
stcsk@stcconsultants.org |
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Highlights |
The STC is an association of impartial experts in telecommunications who provide professional counsel to business, enterprise and governments worldwide. Its members are committed to supporting their clients with the highest level of expertise. The STC serves its constituency by providing educational, business and networking opportunities and by negotiating tangible and intangible benefits. |
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SYMON Communications |
Booth #2001 |
Stock N/A |
www.symon.com |
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Internal PR Contact |
Steve Verboom/ Marketing Communications |
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281-240-5555 |
f281-240-4895 |
sverboom@symon.com |
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External PR Contact |
Cathleen Bleers/ Account Executive |
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S&S Public Relations, Inc, 475 Half Day Road, Lincolnshire, IL 60069 |
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800-287-2279 |
f847-955-7720 |
bleers@sspr.com |
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Product to be announced |
SYMON2000 5.1 |
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Products introduced |
NetBrite LED Displays |
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Product Highlights |
SYMON’s SideBar is a real-time messaging application designed to enhance communication between supervisors and agents and is tailored for the specific needs of contact centers. SideBar offers an efficient way to notify people of events, distribute information, ask questions, or generate an instant online meeting with the purpose of positively impacting the customer experience. |
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Company Highlights |
Installed in 1,000+ centers, SYMON monitors ACDs, IVRs, trunk lines, call tracking systems, client/server platforms, host systems, LANs, network links, databases & more to automatically deliver intelligent real-time alerts. Outputs to color LED displays, panels, Windows workstations, pagers, VGA devices, e-mail, Intranet/Internet pages & more. Visit booth #2001 to see our NEW NetBrite network-connected LED displays. |
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Synchrologic |
Booth #3802 |
Stock - N/A |
www.synchrologic.com |
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Internal PR Contact - |
Bill Jones/ VP Marketing |
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770-754-5600 x127 |
F770-619-5612 |
bill.jones@synchrologic.com |
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External PR Contact - |
Dori Taratoot/ Senior Account Manager |
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Socket PR, 6292 Lawrenceville Hwy., Suite C, Tucker, GA, 30084 |
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770-492-0373 |
F770-492-0374 |
dtaratoot@socketpr.com |
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Product to be announced |
iMobile File Distribution |
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New Products introduced |
iMobile Suite |
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Systems Modeling Corp |
Booth #150 |
Stock N/A |
www.sm.com |
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Internal PR Contact |
Eric Brahney/ Marketing Communications Specialist |
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412-741-3727 |
F412-741-5635 |
ebrahney@sm.com |
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Products introduced |
Arena Call Center Edition |
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Company highlights |
Arena® Call Center Edition enables analysts and users to predict the impact of changes in a call center and improve the quality of business decisions by creating a computer model that visually represents the existing, or proposed, center. Users perform "what-if" analyses for strategic and operational planning to judge call center performance. |
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Tapestry Integration Spec |
Booth #2107 |
Stock Sym: N/A |
www.tapestry.com |
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Internal PR |
Michael Bitter/ VP - Marketing |
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314.344.0066x7012 |
F314.344.0990 |
michael@tapestry.com |
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Product to be announced |
Simple*Chat Interactive Web Chat For Web Enabled Customer Contact Centers |
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Company highlights |
Simple*Chat is a low cost Web Telephony Integration (WTI) product that provides basic Internet real-time chat capabilities for corporate Internet and Intranet web sites. Using Simple*Chat, customers can participate in real time chat sessions with sales representatives, customer service agents, or technical support personnel as they browse a Simple*Chat enabled web site. Customers click on a button or standard hyperlink and are immediately connected to available agents to handle their requests and problems. Simple*Chat's innovative Automated Chat Director (ACD) works in conjunction with the traditional contact center PBX, via CTI software, to blend and distribute chat requests among contact center agents. And, Simple*Chat capabilities are easily added to new and existing web sites with a few lines of HTML code. |
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ZAMBA |
Stock Nasdaq ZMBA |
www.gozamba.com |
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Internal PR Contact: |
Hjalmer Danielson |
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408-973-7780 |
fax 408-973-7799 |
hdanielson@goZAMBA.com |
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External PR contact: |
Haley Marconett |
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Snow Communications, 250 3rd Avenue North, Suite 400 , Minneapolis, MN 55401 |
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612-337-0747 |
fax 612-337-0371 |
hmarconett@cybersnow.com |
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