Welcome to the online Communications Solutions EXPO Spring 2000 Tip Sheet. As exhibitors and speakers provide information it will be posted here. Along with the press conference and keynote schedule. This will be updated regularly and emailed out to registered working press the week before the show. Let us know if you have additions, corrections or questions.

Bob

AMTELCO XDS Tech

1120

Stock Symbol NA

amtelcom.com

Internal PR Contact

Jim Becker

608-838-4194

608-838-8367

jim@amtelcom.com

Additional Contact:

Nicole Strother

Advertising Specialist

nicole@amtelcom.com

New Product

XDS H.110 CompactPCI Multi-Chassis MC-3 Interconnect Board

Products introduced

XDS H.110 CompactPCI High Density BRI Board

Highlights

Amtelco's XDS Computer Telephony Technology Booth #1120 will feature Multi-Chassis Expansion Technology in MVIP, SCSA, H.100 PCI, and H.110 CompactPCI formats. Basic Rate Interface (BRI) solutions for Terminal, Network, and PBX interfacing will be shown. Wireless transmitter interfacing with E&M and "U" Interface BRI, and High Density Station, Loop Start Boards will also be shown. In addition, Enhanced Conferencing for SC and MVIP will be on display.

Andrea Electronics Corp

1243

Internal PR Contact

Jean Mulry/ Corporate Communications

631-719-1800

631-719-1950

jmulry@andreaelectronics.com

Products introduced

The Andrea DA-400 Desktop Array™ and the Andrea NC-71 Apple®-compatible Headset

Highlights

The Andrea DA-400 Desktop Array™ is a digital, far-field microphone system that enables users to operate PC voice communications without a headset or handset. The NC-71 Apple®-compatible monaural headset enhances voice recognition accuracy for speech applications running on the iMac® line of Apple products and it offers a unique design that complements the iMac.

Artisoft

 1126

Artisoft PR

Dan Burton or Kelly Croke

617/354-0600 x168/x 193

F: 617/494-9946

dburton@artisoft.com/kcroke@artisoft.com

 Highlights

Artisoft will be demonstrating its award winning TeleVantage, a software-based phone system designed specifically for small- to medium-sized businesses and corporate branch offices. TeleVantage has all the functionality of a stand-alone PBX, plus unprecedented call management that lets you maximize your productivity while controlling costs. This flexible, upgradable software solution operates on Windows NT systems and provides intelligent call management, ACD functionality, IP telephony, Web browser capability and messaging features for up to 96 trunk lines and 264 extensions. TeleVantage enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. Come learn more about the development of a new open-standards solution, combining TeleVantage and Intel's CT Media platform.

CellIT

433

 NASDAQ: INTC

 www.cellit.com

Candace Berman/Public Relations & Communications Manager

305-639-2267

305) 639-2222 fax

cberman@cellit.com

New Product

CELLIT CCPROÔ VERSION 3.3.11

Product Highlights

CCPRO is designed for all forms of customer interactions, and Version 3.3.11 demonstrates the most current, leading-edge advancements in CMS solutions. "As the Internet economy continues to evolve at a record pace, customers are expecting and demanding immediate, consistent, quality service, whether an interaction occurs via phone, fax, email, chat or the Web," said Mario Villena, CELLIT's Vice President of Sales and Marketing. "By using CELLIT CCPRO, a business can guarantee a consistent customer experience and eliminate the two leading factors in customer dissatisfaction – insufficient support and excessive wait times."

Company Highlights

Founded in 1996, Miami-based CELLIT, Inc. is a software company that provides a highly reliable and scalable contact management system (CMS), enabling businesses to ensure their customers have a consistent experience across all contact media, including phone, fax, e-mail and the Web. CELLIT's award-winning flagship product, CCPRO, is the first single-engine broadband CMS to route, monitor, record and report all contact management transactions. For more information, visit www.cellit.com or call 1-888-293-7250

CellIT partners/ ECI Government Systems

433

External PR Contact

Gillean Smith/ Account Executive

336-434-5000

F336-434-5000 (call first!)

gillean@triad.rr.com

Ignite Marketing, 5007 Country Lane Archdale NC 27263

New Products

FlexCT and VIC

Highlights

By offering an advanced ACD routing standard that can handle more than 500 groups with as many as 250 agents each, VIC is capable of turning each station of a traditional call center into a customer-responsive contact center. VIC's enhanced routing capability can route calls within a single location, or throughout multiple locations including small office and home office sites. Calls throughout the VIC can be routed based on skills of an agent or rules defined by a contact center supervisor in order to quickly connect a caller to the appropriate agent.

Centergistic Solutions

153

Stock Symbol N/A

centergistic.com

Internal PR Contact

Susan Saldibar/ V.P. Marketing

714-935-9004

714-935-9090

ssaldibar@centergistic.com

Products for profile

PageBreak™ and AgentLink TickerTape™

Product Highlights

Centergistic Solutions announces the release of several new components and features for its AgentView® real time communication software for customer contact centers. The new PageBreak™ option enables messages, real time data, and automatic alerts from threshold violation to be sent from the AgentView system to a variety of wireless devices - pagers, cellular phones, and e-mail addresses. TickerTape™, a new application of AgentLink®, Centergistic's popular screen pop-up, displays information in the form of a scrolling 'ticker-tape' display on the agent's desktop. Multiple TickerTape displays may be opened on a single desktop - providing the user with a wealth of real-time information.

Highlights

Centergistic Solutions brings information together from diverse data sources, combining it for meaningful real time and historical reports. Products include AgentView and AgentLink for real-time communication, monitoring and display; SuperView agent performance monitoring; WinSAT call accounting system; and consulting services for call centers and general business.

Cincom Encompass

#522

cincom.com

Internal PR Contact

Tom Morrison/Public Relations Manager

513-612-2551

tmorrison@cincom.com

Internal PR Contact

Dan Dyer/Marketing Manager

513-612-2182

ddyer@cincom.com

External PR Contact

Michele Logan

913-901-2157

loganm@marketingcomm.com

Highlights

Meet with Tom Morrison, marketing manager; Theresa VanLaeken, director of product management; Ed Lennon, general manager; and David Graham, newly appointed director of worldwide professional services, to hear the exciting details about Version 3.3 and much more.

Company Highlights

Cincom Encompass delivers a CTI-enabled customer interaction software solution that provides organizations with quality Customer Relationship Management throughout their call centers. Cincom Encompass helps companies acquire, service and retain profitable customers by supporting telesales, telemarketing and customer service for inbound, outbound, blended and multimedia environments. Cincom Encompass recently received a "Product of the Year" award from C@ll Center CRM Solutions magazine. Information regarding Cincom Encompass can be found at www.cincom.com/encompass.

Cirilium Corporation

#850

www.cirilium.com

Lauren Kapinos

480-829-8888x1033

408-829-8899

lauren_kapinos@cirilium.com

Teresa Snyder

480-829-8888x1032

480-829-8899

Teresa_Snyder@cirilium.com

Highlights

Cirilium Corporation provides turnkey service creation solutions to service providers offering Internet Protocol-based telephony. Phoenix-based Cirilium is a privately held joint venture between Hypercom Corp. and Inter-Tel Inc. Fusing carrier-class gateway platforms, call processing, IVR, and application oriented technology, Cirilium is among the largest IP Telephony infrastructure providers with presence in 80+ countries.

Copia International, Ltd

#1059

 Stock Symbol

 www.copia.com

Internal PR Contact

Dorothy Gaden-Flanagan/ VP Marketing

630-778-8898x103

630-778-8848

dorothy@copia.com

New Product to be announced

New version of X/Mail for Outlook/Exchange

Products that have been introduced

FaxFacts X/Mail for Outlook/Exchange

Company highlights

Copia announces the release of its new version of X/Mail for the Outlook/Exchange product. X/Mail allows Outlook clients to fax from within Outlook using the Outlook contacts and address book entries, including distribution lists. The fax requests are routed to the fax server via e-mail so the Exchange Server is not required. This also allows the fax server to be located anywhere as long as it is accessible by e-mail. The new version also provides tighter integration with the fax job administration services offered with the FaxFacts fax server.

Cyber M@rketing

# 1062

Stock Symbol NA

www.crmxchange.com

Internal PR Contact

Sheri Greenhaus/ Principal

201-862-0186

info@crmxchange.com

External PR Contact

Steve Wallace

Highlights

CRMXchange Leading Call Center Web Site Gets New Name and New Look

CRMXchange Reflects Focus on Customer Relationship Management

TEANECK, NJ, March 9, 2000 Cyber M@rketing Services, a leading provider of Internet marketing programs for call centers and their suppliers, today announced that its highly successful call center web site--the Tele-M@rket--has been renamed CRMXchange and redesigned to better reflect additional content focused on customer relationship management. The new site address is http://www.crmxchange.com

"Over the past five years our site's content has tracked the dramatic changes that have taken place in call centers, particularly their swift move to embrace the principals of customer relationship management," said Larry Matte, cofounder with Sheri Greenhaus of Cyber M@rketing Services.

"While our site has reported on, and in many cases anticipated these trends, we have hesitated until now to update our name because of its broad industry recognition," he said. "Our new name, CRMXchange, more accurately reflects our site content and reinforces our role as a premiere resource for the exchange of customer relationship management information and ideas."

In a related move designed to further expand its coverage of CRM issues and draw visitors to their site, Cyber M@rketing announced that CRMXchange has entered into a co-marketing agreement with Technology Marketing Corporation (TMC), one of the industry's leading call center solution publishers and trade show organizers.

The agreement, according to Greenhaus, covers the co-sponsorship of selected CRMXchange on-line sessions, cross-promotional activities in TMC's publications, and links between the two web sites.

Launched in 1995, the site has long been recognized as one of the premiere places on the Internet for the exchange of information on customer relationship management (CRM), sales, call center, and telemarketing issues.

The site's use of advanced Web technology provides visitors with access to the latest information on trends and best practices and offers suppliers an exceptional opportunity to market their products and services to a highly targeted, senior level audience.

Today the site offers a wide variety of resources including access to information on products and services; white papers and case studies; job postings; an on-line meeting place for suppliers and potential distributors; and a section for companies interested in mergers and acquisitions. The site sponsors multi-vendor "Great Debates" as well as regular on-line sessions hosted by individual vendors.

Now an international oasis of call center information, CRMXchange boasts 25% non-US participants and is visited by more than 40,000 decision-makers each month, 75% to 80% of which are at the managerial level and above.

CRMXchange is one of several services offered by the Teaneck, New Jersey-based Cyber M@rketing Services.

Crystal Group Inc.

#659

StockSymbol NA

crystalpc.com

Contact: Steve Bemboom

319-378-1636, ext. 255

fax 319-393-2338

sjbemboom@crystalpc.com

New Product at Show

RIA(rackmount integrated applications) computer/server

Highlights

The Rackmount Integrated Applications (RIA) computer/server is the ultimate development platform for high-density Internet and telephony applications.

RIA has the compact size (equivalent of .87 U of rack space allowing up to 52 individual computers in a standard 7 ft.rack/cabinet), the power and the flexibility to meet any development needs.

Cybernetics InfoTech

#1061

CYBIT

cybit.com

Internal PR Contact

Michael Lin/ Marketing Manager

301-590-1233 x12

301-5900359

mlin@cybit.com

New Product Name: ASC100 (Application Solution Chipset) Series

Description: ASC100 Series offers cost effective chipset solutions, ncorporating CYBIT¡¦s proprietary speech/music compression technologies, to hardware manufacturers for short time-to-market. These programmable chipsets allow easy integration of custom functions, and is ideal for applications including wireless communications, speech/music recording, voice paging, Internet, and VoIP applications.

Company Highlight

CYBIT specializes in digital speech/music compression technology for wireless, Internet and telecommunication applications. We offer codecs with scalable data rates (0.8 kbit/sec and up), multiple bandwidths (telephone to CD quality), multiple channels, robust transmission protection, low delay, and other value-added functions such as Internet streaming, playback speed control, etc.

Davox's Ensemble

 #905

StockSymbol davx

davox.com

Internal PR Contact

Jennifer Cyrs/Director of Corporate Communications

978-952-0200

(f) 978-952-0201

jcyrs@davox.com

External PR Contact

Jean Borgman

978-952-0200

(f) 978-952-0201

jcyrs@davox.com 

Highlights

Through superior and proven software, services, and support, Davox Corporation provides customer interaction management solutions. These solutions, which include inbound call handling, outbound call management, multimedia contact, browser-based desktop automation tools, and comprehensive reporting, provide new levels of automation in the contact center while helping to build lasting and more profitable customer relationships.

DS Data Storage Inc._

1324

Stock Sym N/A

www.dstelevaulting.com

Internal PR Contact

Eran Farajun/ Business Development Manager

416-736-8111

416-736-7120

eranf@dstelevaulting.com

New Products

DS-Televaulting

Company Highlights

"Headquartered in Toronto, Canada, and established in 1988, D.S. Data Storage Inc. is a leading developer of electronic vaulting and fast, high-availability data recovery services software. The company's flagship product, DS-Televaulting, enables service providers to offer an affordable automated data backup, storage, and recovery service for enterprise-wide LANs with critical data that needs to be protected on-line in a secure off-site location. The custom-branded service is provided over a dial-up or dedicated TCP/IP communications link, and is offered only through a growing network of authorized Service Providers throughout North America, including ISPs, telecommunications providers, ASPs, systems integrators, and records management companies on a $/Gb/month utility basis.

e-tel corporation

1222

Stock Symbol N/A

www.e-telcorp.com

Internal PR Contact

Bethany Granger/ Marketing Director

401.826-1520

401.826.4477

bethany.granger@e-telcorp.com

External PR Contact

Diane Parazin/ Principal

617/232-0315

F617/739-9317

dianeparazin@ix.netcom.com

Parazin Communications, 97 Payson Road, Chestnut Hill, MA

Highlights

e-tel corporation offers the industry's first standards-compliant IP phones. Offering significant advantages to existing VoIP phones, e-tel's FreeRide family of Voice over IP phones, with patent-pending technology, are designed to act as the desktop and kitchen-wall endpoint for the delivery of valuable, personalized Internet-based applications. e-tel teams with carriers and telecommunications equipment manufacturers to develop these new voice and information services, including e-trade information, directory assistance, Internet credit card and smart card transactions, phone-top advertising and home ATM functions, cost-effectively supplying them to the business and home via its H.323 VoIP phones

Company highlights

e-tel corporation delivered the first H.323 standards compliant telephones in the market in 1999 and is the leading developer and manufacturer of Voice-over-IP telephones, IP appliance phones, and low density residential VoIP gateways. e-tel is a privately held venture capital financed company.

eGain Communications

 #1104

StockSymbol EGAN

www.egain.com

Internal PR Contact

Jill HarrahPR Specialist

Tel.408.212.3412

Fax.408.737.8400

Jharrah@egain.com

Internal PR Contact

Jessica Ly/ PR Manager

408.212.3401

408.212.3500

jly@egain.com

External PR Contact

Colin Crook/Senior Associate

Neale-May & Partners, 409 Sherman Avenue, Palo Alto, CA

650.328.5555

650.328.5016

 ccrook@nealemay.com

New Products

eGain Assistant

Highlights

eGain Assistant allows custom ers to interact, in plain English, with a life-like character that can quickly and easily answer questions or problems. By performing many of the same functions as customer support representatives (CSRs), and escalating complex inquiries to a live CSR as needed, eGain Assistant optimizes the productivity rate of CSRs and reduces overall costs.

New Products

eGain Inform- online access to personal and company information

eOn Communications

# 932

Stock Symbol_EONC

(www.eoncc.com)

Internal PR Contact

Sarah Cresap Marketing

303-713-3000

303-713-3030

scresap@eoncc.com

New Product

eOn Web Center

Products introduced

eQueue 4000 and eNterprise 2000

highlights

eOn Communications Corporation (www.eoncc.com) designs, develops, and markets next-generation, Linux-based communications servers and software that integrate and manage voice, e-mail and Internet communications for customer contact centers and general business applications. EOn Communications Corporation helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty.

Eyretel, Inc

#142

StockSymbol NA

eyretel-usa.com

Internal PR Contact

Angela Peters/ Senior Marketing Manager

800-895-0803

301-586-1919

info@eyretel-usa.com 

New Products

Replay Studio

Highlights

Replay Studio is an advanced customer contact reconstruction software tool for the MediaStore. It allows customers to "mine" actual customer communications using data visualization techniques to enable the rapid detection of significant points and patterns within the customer interactions. This allows companies to proactively identify those contacts that are most critical to acquiring, retaining and cross-selling customers.

Funk Software, Inc

# 1057

StockSymbol NA

funk.com

Internal PR Contact

MeganMurphy/ Marketing Programs

800-828-4146

617-547-1031

megan@funk.com

Highlights

Funk Software's Proxy Remote Control Gateway is an integrated remote control, screen monitoring, and screen record/playback system that makes it easy to monitor and evaluate the quality of service being provided by your call center agents. Proxy Remote Control Gateway is available as a shrink-wrapped product and as a Software Developer's Kit which lets you add remote control, screen monitoring, screen record/playback, and broadcast to larger systems.

I-Bus/Phoenix / Maxwell Technologies

 #1051

www.ibus.com

Internal PR Contact

Kristin MacLeod /MarCom Specialist

858-503-5112

fax 858-715-0018

kmacleod@maxwell.com

New Product

I-BUS INTRODUCES NEW G8 SPARC™ CompactPCI SYSTEM

Product Highlights

Bus/Phoenix has introduced a new fully-integrated CompactPCI system designed for high-end applications in the telecommunications and computer telephony markets.We will be showcasing the product at Communications Solutions next week. We would like to invite you to visit our booth and view this highly redundant and flexible system. I will contact you tomorrow to discuss setting up a meeting

Company Highlights

Bus/Phoenix is a Maxwell Technologies company. Maxwell Technologies applies industry-leading capabilities in pulsed power, space applications, industrial computers and other advanced technologies to develop and market products and services for OEMs, governmental agencies and other customers in multiple industries, including energy, space and satellite, defense, telecommunications, consumer electronics, transportation, medical products, water purification and food processing and packaging. For more information on the I-Bus/Phoenix product line, visit our site on the World Wide Web at http://www.ibus.com or e-mail us at info@ibus.com.

IEX, a Tekelec Co

351

Nasdaq: TKLC

www.tekelec.com

Internal PR Contact

Brian Spraetz/Marketing Director, Call Center Division

(972) 301-1255

Internal PR Contact

Erik Randerson /Investor Relations:

(818) 880-7821

erik.randerson@tekelec.com

 External PR Contact

Geoff Livingston/ stackig.com

703-761-2526

 703) 761-2557

glivingston@stackig.com

Product Highlights

IEX will announce at the show the release of TotalNet Intelligent Network Call Routing version 4.0, a strategic call delivery and call management system. Not to be confused with a simple software package or an ACD, TotalNet revolutionizes call routing by integrating with traditional ACD and hardware-intensive systems to create interoperable systems. TotalNet Release 4.0 improves upon previous releases with a skilled-aware architecture plus other exciting new features.

Company Highlights

IEX's award winning TotalNet Intelligent Network Call Routing and TotalView Workforce Management products comprise the world's most robust virtual call center solutions available today. The company is a world class solutions provider for single and multi-site call centers, Telecommunications carriers and private networks. IEX sells its products and services in the USA through its direct sales force and internationally through selected distributors. Customer contact centers with more than 275,000 agents at over 1,100 sites worldwide now rely on IEX.

iFace.com

914 Pedestal J

Rare Medium-NAS RRRR)

iface.com

Internal PR Contact

Jim McCloskey/VP Marketing

732-398-1600

732-398-0244

jim@iface.com

External PR Contact

Rebecca Lieb/Director of Marketing Communications (Incubator & Investment

Rare Medium Group, Inc., 565 Fifth Avenue, 29th Floor, New York, NY 10017

212-883-6940

212-856-9081

rebeccal@raremedium.com

Highlights

iFace.com is a wholly owned subsidiary of Rare Medium Group, Inc. (NASDAQ: RRRR). iFace.com profitably extends a company's business reach through business telephony applications by offering system solutions that enable websites and service providers to apply flexible voice communications to rapidly changing customer and market requirements

Inter-Tel

# 542

Stock Symbol INTL

inter-tel.com

Internal PR Contact

Lana Yosick/ Marketing Communications

602-302-8900x18077

602-683-0444

lana_yosick@inter-tel.com

External PR Contact

Jim Horton/ Senior Director

Robert Marston and Associates, 485 Madison Avenue, New York NY 10022-5896

212-371-2200

212-755-4598

jhorton@marstonpr.com

Products introduced

2) ClearConnect Lite, telephony-enabled website application

Highlights

Inter-Tel, the Voice of the Internet, understands how businesses need to communicate. We built our reputation on phone systems with the PBX features businesses want and need. To this foundation we added state-of-the-art IP telephony technology. The result is powerful solutions that provide remote workers a phone extension with full-featured PBX capabilities, customers the ability to speak to an agent over your Web site and traveling employees a cost-effective way to place and receive calls using a laptop.

iSoftel

#157

 www.isoftel.com

Internal PR Contact

Brian Somero/ Marketing Director

213-892-6638

F213-892-2283

brian@isoftel.com

New Product to be announced at show

Millenia Pre and Postpaid Management System Version 4.0

products highlights

Built on True Switching, Open Architecture and the robust features of Version 3.0, iSoftel launches Millenia PPMS, Version 4.0 with a Web-based interface. This Web-based system provides all the ease and convenience, via the Internet. Integrating web technologies, Millenia offers complete voice processing with an integrated or distributed database, leveraging existing telecommunications and back-office networks with scalability to support: Pre- and post-paid calling cards and 1+ debit; International Callback; long distance resale; and optional enhanced services including voicemail, speed-dial, information services, billing, one number services, secretary service, call center and others. Agents are empowered to conduct self-service transactions and customer service, all with fault control in mind. Customers benefit from conveniently accessing their account via Web for recharging, and viewing Call Detail Records. Millenia PPMS includes the graphical, object-oriented SoftoolÔ service creation, offering service providers and agents 24/7 global access to the system for administrative tasks and provisioning. Tandem switching, feature group 'D' ANI detection, answer supervision detection/disconnect and LCR are supported. Sophisticated, yet easy to use, the full-featured Millenia PPMS, Version 4.0 is a logical choice for this award!

Company Highlights

iSoftel is a privately held company with offices worldwide, including Singapore, Malaysia, Thailand, and the U.S. Our customer references include Singapore Telecom, ST Sunpage, Pacific Internet, I2U, Phoenix Communications, Malaysia Telecom, Celcom Malaysia, Telecom Organisation of Thailand, Communications Authority of Thailand, Philcom, and Asia Access Telecom. For more information about iSoftel, visit their website at www.isoftel.com or contact iSoftel directly at 888.9.SOFTEL.

ITOX, Inc.

1229

itox.com

Internal PR Contact

Michele Oxtrowski, Marketing Assistant

732-390-2815, ext. 6101

F732-390-2817

mostrowski@itox.com

External PR Contact

Michael Heffner

Heffner Kift & James, 305 Penn's Lane, Malvern, PA 19355

610-725-0575

610-725-0545

hkjpr@aol.com

New product being introduced

ITOX G3701F10 Industrial Motherboard

New products introduced:

ITOX3 Industrial Motherboard

New product highlights

The ITOX G3791F10 industrial motherboard offers the advanced processing power of the latest Intel Pentium III (R) processors,on-board video, professional quality audio and a 10BASE-T/100BASE-TX LAN controller in a compact FlexATX format. It features the economical Socket 370 Intel Celeron(TM) processor socket that accepts either the Pentium III in the FC-GA package or Celeron processors (both on Intel's long life products lists.)

Company highlights.

ITOX, Inc. is a leading developer and manufacturer of application-specific computer platforms for computer telephony and industrial applications. It is a major supplier of PC computer platforms used in light industrial environments for voice messaging, telecommunications, data acquisition, medical electronics, industrial control and security monitoring systems.

LivePerson, Inc

#442

Stock Symbol LPSN

Internal PR Contact

Rita Meyerson/ PR Manager

917-210-9116

917-210-9172

ritam@liveperson.com

External PR Contact

Heather Ailara/ Account Executive

Peppercom Inc., 470 Park Avenue South, 5th Floor North, New York, NY

212-931-6137

212-931-6159

hailara@peppercom.com

Company highlights

LivePerson provides a real-time sales and customer service solution for e-businesses. As an ASP, LivePerson offers its proprietary technology as an outsourced service. The LivePerson service enables its clients to communicate directly with customers via text-based dialogue--responding to inquiries immediately, and thereby enhancing their customers' online shopping experience. The LivePerson technology requires no software or hardware installation by its clients or their customers.

MasterMind Technologies

# 914

StockSymbol NA

www.mastermindtechnologies.com

Internal PR Contact

Derek Kowalczyk/ Marketing Coordinator

202-298-8500xt580

202-298-8501

dkowalcz@mmtmail.com

New Product to be announced

MasterNet, Fault Tolerant Telephony Services Platform,_MM7 Fault Tolerant Telephony Service Platform using SS7 signalling, BrainStorm Unified Messaging Solution and MasterVox 3.1,

BrainStorm Unified Messaging, MasterNet high density fault tolerant telephony switching and services platforms

New Products introduced

MM7, MasterNet and BrainStorm

Products highlights

BrainStorm, MasterMind's unified messaging solution combines fax, voice and email under one management system. MasterMind's approach stores all message types in one centralized database reducing administration time and complexity. In concert with MasterNet, BrainStorm becomes a turnkey messaging service with complete reliability and scalability, enabling uninterrupted growth.

Company highlights

MasterMind Technologies is a business-to-business developer of computer and internet-telephony software products and integrated solutions. From the award-winning MasterVox development platform and the fault-tolerant MasterNet client-server telephony services architecture to MasterApps, MMTdelivers a full spectrum of voice communication, fax and email messaging solutions over the global networks.

MCK Communications

#256

Stock Symbol mckc

mck.com

Internal PR Contact

Liisa Colby/Marketing Communications Director

617-454-6114

617-454-6101

liisa_colby@mck.com

External PR Contact

Don Jennings/Senior Account Manager

Lois Paul & Partners, 25 Corporate Drive, Burlington MA 01803

781-238-5756

781-238-5999

Don_Jennings@lpp.com

New Products

PC EXTender 100

highlights

MCK's remote voice and data solutions provide off-premises workers with seamless connectivity to corporate PBXs and data networks, including 4-digit dialing, intercom, conferencing, voicemail and full ACD features. Solutions include single- and multi-user products for Analog, ISDN, xDSL, Cable and T1 and a PC-client for PC-centric call centers and "road warriors".

Merlot Communications

#1105

merlotcom.com

Internal PR Contact

Internal PR Contact Victoria Desidero/V.P. of Marketing

203-730-1791

203-730-1797

vdesidero@merlotcom.com

External PR Contact

John Dinsmore/Feldman Communications

410-571-8900

felcom@pressroom.com

New Product

Merlot MAGNUM(tm)

Merlot Communications, Inc. is a new generation networking company with a unique product, the Merlot MAGNUM. Applications and Services Platform (ASP), that - for the first time - enables service providers to cost-effectively deliver advanced applications and high-margin, value-added services to small and mid-sized businesses.

MicroAutomation

# 258

StockSymbol NA

microaut.com

Internal PR Contact

Dave McCrabb/ VP, Business Operations

703-378-7000

Fax: 703-378-4321

dmccrabb@microaut.com

Product highlights

Contact Center enhancements to CallCenter Millennium product line

Company highlights

MicroAutomation® is a leading provider of technology based contact center solutions including universal access, web enabling, interactive voice response (IVR), computer telephony integration (CTI), and contact center reporting. As a total solution provider, MicroAutomation offers its award winning CallCenter Millennium products as well as complete solution implementation services.

Microlog Corporation

#643

Privately Held

www.mlog.com

Internal PR Contact

David Burd

301-428-9100

Davidb@mlog.com

Highlights

Microlog Corporation designs software applications that enhance the productivity of the customer contact center experience, as well as providing consultation on a variety of hardware options The Company's professional services encompass the migration of e-commerce into the traditional "call center" environment by web enablement. Microlog's award winning products support this web enablement, as well as supporting all inbound and outbound media, telephone, e-mail fax and web for contact centers. Other services offered by Microlog include: technology assessment, project management, application and software development, system integration, telephony integration, installation, system administration, and quality assurance.

Millennium Teleservices

#967

Privately Held

www.mmtel.com

Internal

Gary Mark Barraco, Director of Marketing and Public Affairs

888-252-5689 ext. 1139

888-601-5089

gbarraco@mmtel.com

Company highlights

We provide web-enabled, outbound and inbound teleservices at over 30 call centers nationwide. We offer full e-commerce support and web functionality, including "call back" buttons, live chat and Voice Over IP telephony

MIND

# 1065-7

Stock Symbol n/a

MINDCTI .COM

Internal PR Contact

Barbara Frank/ Marketing Manager

+ 972 4 9936695

+ 972 4 9937776

BARBARA@MINDCTI.COM

Highlights

MIND the market leader for IP telephony billing, supplies solutions for billing, accounting and management for Internet telephony, switches, Internet-based services and data. MIND's enterprise call accounting system is installed at thousands of sites worldwide. MIND's customers include major enterprises, ISPs, ITSPs and telcos.

PacketPort.com

#124

Stock Symbol PKPT

www.packetport.com

Internal PR Contact

James Sokol/Trade Show Manager

203-831-2215

F203-853-3304

jsokol@mphasetech.com

Internal PR Contact

Charles Castell

T203-831-2268

F203-853-3304

sales@packetport.com

External PR Contact

John Koles

High Ground Inc, 401 Edgewater Place, Wakefield, MA 01880 Country USA

781-246-5522 ext. 205

781-246-5432

jkoles@highgroundinc.com

Highlights

PacketPort.com is a worldwide provider of carrier grade Sun Solaris based phone-to-phone IP telephony solutions and a new class of VoDSL's and VoCable Internet appliances. PacketPort also designs and builds hardware and software for applications that require computer telephony integration (CTI). Building upon their renowned Maestro system technology and the ESCAPE Enhanced Sevices Platform, PacketPort has developed the LinkNet line of SS7 enabled Carrier Class IP Telephony Gateways, the LinkNet IP Telephony Software Suite and the LinkNet Gatekeeper Module. PacketPort.com's products are sold to International Carriers, ISP's and Next Generation Telcos. PacketPort.com is headquarted in Norwalk Connecticut.

Parlance Corporation

# 1056

Stock Symbol N/A

Internal PR Contact

Amy Burden/ Marketing Coordinator

888-700-6263

781-306-1149

aburden@nameconnector.com

Highlights

Parlance is the leader in developing turnkey speech enabled services that provide both internal and external callers a more responsive, accurate, and efficient telephone connection. We offer customers a unique combination of speech recognition technology, database management tools and an in-depth understanding of enterprise voice networks and caller needs ­ packaged together to address specific business concerns. Businesses get the know-how, service, and tools required for maintaining one number access to an entire business enterprise while optimizing their existing voice network, improving customer service, and enhancing their corporate image

Phonetic Systems

# 214

StockSymbol N/A

phoneticsystems.com

Internal PR Contact

Heather Howland/ Marketing Director

781.270.4123

781.270.7017

hhowland@phoneticsystems.com

External PR Contact

Michelle Amoroso/ Account Executive

Gray & Rice Public ,One Washington Mall, Boston MA

617.367.0100

617.367.0160

mamoroso@gr2000.com

New Product

PhoneticPortal

Products for profile

PhoneticPortal, PhoneticOperator

Product Highlights

PhoneticPortal is the hot new Internet product from Phonetic Systems, Inc. It is a speech solution designed to allow dot.com companies to extend the reach of their Internet-based applications by leveraging their network infrastructure and giving users quick and easy voice access to web content and associated services through any telephone or wireless device. In so doing, it opens up new channels of value-added services, customer service applications and revenue generation for eBusinesses.

Highlights

Phonetic Systems develops and deploys award-winning speech recognition solutions that allow Internet, Service Provider and Enterprise businesses to offer voice access to people and information through any telephone or wireless device. Applications include large-scale voice-driven automated attendant, call routing, directory assistance, and solutions that extend the reach of website, eCommerce and Call Center applications.

POINT Information Sys

# 635

Stock Symbol N/A

pointinfo.com

Internal PR Contact

Bernd Leger/ Director, Global Marketing

781 239 1226

Fax 781 416-2730

bernd.leger@pointinfo.com

External PR Contact

Tom McFarland/ Partner

Vector Communications, Inc., 15 Hutchinson Street, Wellesley, MA 02152

Phone 617 846 1116

Fax 617 539-3834

tmcfarland@vector-comm.com

New Product

WebPOINT 4i

Highlights

WebPOINT 4i from POINT Information Systems is the first packaged customer relationship management (CRM) system designed specifically for the new generation of e-business and e-commerce companies. WebPOINT moves industrial-strength CRM beyond the enterprise and out through intranets, extranets, and the Internet. Companies can better service their e-customers by securely plugging staff, partner organizations, and clients directly into customer-facing business processes.

Praxon

#663

StockSymbol NA

www.praxon.com

Internal PR Contact

Laura Geary/ Marketing Communications Manager

408-871-1600x308

408-871-1600

lgeary@praxon.com

External PR Contact

Kay Paumier/ PR Consultant

Communications Plus, 45087 Manzanita Ct., Fremont, CA

510-656-8512

510-656-0237

kayp@compluspr.com

New Products

Phone Data eXchange

Highlights

Praxon will demonstrate its Phone Data eXchange, which integrates voice, data networking, messaging and high-speed Internet access. The cost-effective, easy-to-use product is targeted at small to medium-sized businesses and autonomous branch offices of larger institutions. The Phone Data eXchange is available for analog, ISDN, T1 and DSL connections

Quicknet Technologies

#514

StockSymbol NA

www.quicknet.net

INTERNAL PR CONTACT:

Elaine Stathakis/ Chief Operating Officer

415-864-5225

F415-864-8388

estathakis@quicknet.net

INTERNAL PR CONTACT:

Gina Marie Zoggas/Director, Investor Relations/Trade Show Coordinator

415-864-5225x555

gzoggas@quicknet.net

EXTERNAL PR CONTACT:

Cathleen Bleers

847-291-1616

847-291-1758

bleers@sspr.com

HIGHLIGHTS

Quicknet Technologies, Inc. Enabling high quality Internet Telephony for small business, our award winning products are in use today in over 175 countries worldwide. Visit the Internet Phone Center at booth #514 to make a FREE internet phone call anywhere in the world and HEAR THE DIFFERENCE…www.quicknet.net

Racal Recorders

#208

StockSymbol NA

racalusa.com

Internal PR Contact

CJ Elias West/ Manager of Corporate Communications

800-553-8279

703-709-9529

marketing@racalusa.com

Highlights

Racal, a pioneer in recording for over 50 years, continues to set the standard for excellence in voice logging and monitoring. Because of our state of the art voice recorders and companion software, companies around the world look to Racal for complete, integrated recording solutions.

Rockwell Electronic Commerce

#1114

StockSymbol ROK

Ec.rockwell.com

Internal PR Contact

Mike Collyer

630-227-8212

630-227-8186

Highlights

A winner will be drawn from random and flown to Communications Solutions to accept the prize at the press conference.

SIMUL8 Corporation

#1137

SIMUL8.com

Internal PR Contact

Pam Miles/Public Relations Director

703-326-9186

703-326-9172

pam.m@SIMUL8.com

Product Highlights

"SIMUL8 Player is to simulation file sharing as Adobe Acrobat is to document file sharing. The user is able to open up and run a simulation file within their web browser, much as they are able to open a fully formatted document with Acrobat," states SIMUL8 CEO, Mark Elder. SIMUL8 will make further announcements at Communications Solutions regarding their web-based simulation technology. The company also recently announced the release of SIMUL8 Animation for Visio(r).

Company Highlights

SIMUL8 2000 is a powerful, easy-to-use simulation solution for managers, business analysts and process improvement teams. Large decentralized call center operations to small offices can use SIMUL8 software to analyze processes, pinpoint bottlenecks, test ideas in a risk-free environment and communicate cost and time savings results to others. SIMUL8 works with most off-the-shelf business applications and retails for $495.

Highlights

Simulation Player are trademarks or registered trademarks of SIMUL8 Corporation in the United States and/or other countries. All other products and brands are trademarks or registered trademarks of their respective companies in the United States and/or other countries.

SLP InfoWare

 1060

StockSymbol NA

slpinfoware.com

Internal PR Contact

Jerome Nadel/VP Marketing

617 742-4102

617 742-4103

jnadel@slpinfoware.com

External PR Contact

Bruce Fienberg/Account Supervisor 

415 369-8100

415 369-8101

bruce_fienberg@pr21.com

New Product

eCPS and 24X7 Marketer

Highlights

SLP InfoWare is a worldwide leader in Predictive Customer Relationship Management (P-CRM) software solutions for the telecommunications, e-commerce and mobile e-commerce industries. SLP Infoware's P-CRM platform enables marketing professionals to build accurate customer behavior models and use the analysis to automate targeted marketing efforts, retain customers, and guide one-to-one marketing initiatives that customize offerings and product bundles. SLP InfoWare software is used to predict the behavior of more than 16 million subscribers in the telecommunications, e-commerce and banking industries in the U.S., Europe, Asia, Africa, and Latin America. Founded in Paris, France in 1989, SLP InfoWare also has offices in London, Frankfurt, Copenhagen, Singapore and Boston.

SoftQuest Tech

#262

Stock Symbol: N/A

softquest.net

Internal PR Contact

Christopher Thorn

Phone: 614-501-0411

Fax: 614-501-0410

cvthorn@softquest.net

New Product at show:

The Ortus Smart Assistant

Highlights

Softquest Technologies brings you The Ortus Smart Assistant™ ! The first affordable voice recognition automated attendant on the market. For more information or for a demonstration, call 1-877-SOFTQST (1-877-763-8778) or email mailto:sales@softquest.net

:

SoftQuest Technologies is pleased to announce the introduction of The Ortus(R)Smart Assistant(TM). The Smart Assistant, the latest entry in Speech based Auto Attendants. Speech recognition, seamless integrations with a variety of phone systems, and a unique user interface combine to make this product the most flexible in its class!

Softquest Technologies brings you The Ortus Smart Assistant™ ! The first affordable voice recognition automated attendant on the market. For more information or for a demonstration, call 1-877-SOFTQST (1-877-763-8778) or email mailto:sales@softquest.net

SOFTQUEST Technologies, Inc. is a communications solution provider with internet, speech and telephony integration being the core expertise. SOFTQUEST Technologies is focused on providing communication portal

Solutions and services for enterprise networks, application service providers and internet service providers in the areas of Call Routing, Messaging, Transactions over Voice and Web, Voice Activated Dialing, Reminders and Alerts for B2B and B2C applications.

SunDial Technologies

#:1054

StockSymbol NA

www.sundialer.com

Brett Bloom

954-463-6499

brett@sundialer.com

Highlights

SunDial Technologies offers a state-of-the-art, web-enabled, reliable, flexible, and user-friendly predictive dialing solution that is being used in over 350 call centers worldwide. The SunDial Windows NT Predictive Dialer is a blended inbound/outbound, client/server call center solution. For more information visit http://www.SunDialer.com

SYMON

 #953

StockSymbol NA

 www.symon.com

Internal PR Contact

Steve Verboom/ Marketing Communications

281-240-5555

281-240-4895

sverboom@symon.com

External PR Contact

Cathleen Bleers/ Account Executive

S&S Public Relations, 475 Half Day Road, Suite 250, Lincolnshire, IL 60069

847-955-0700

847-955-7720

bleers@sspr.com

New Product for profile

SideBar

Highlights

SYMON's SideBar is a real-time messaging application designed to enhance communication between supervisors and agents and is tailored for the specific needs of contact centers. SideBar offers an efficient way to notify people of events, distribute information, ask questions, or generate an instant online meeting with the purpose of positively impacting the customer experience.

TARGUS Information

#244

Stock Sym N/A

www. targusinfo.com

Internal PR Contact

Kimberly Ho Schoelen/ Director of Marketing

703-847-6210

703-847-6201

kimberlyhoschoelen@targusinfo.com

New Product to be announced:

Customer Real Time Identification & Profiling Solutions

New Products introduced:

TARGUS Customer Identification, Customer Profiling CRM/eCRM solutions

Company highlights

For example, a contact center wants to identify incoming customers with a high propensity to purchase home electronics. For these select customers, the contact center would like to offer information about new DVD players, related accessories and movies that they are likely to buy. With TARGUS' Customer Profiling, the call center operator, IVR system, or web-contact center instantly receives the customer's identification plus the propensity score of that consumer household to purchase home electronics. Those high-propensity customers are routed to an operator describing the special package offer.