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Tip Sheet |
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CTI EXPO Spring '99 |
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Washington Convention Center, Washington, DC |
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May 24-26, 1999 |
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Tip Sheet |
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CTI EXPO Spring '99 |
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Washington Convention Center, Washington, DC |
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May 24-26, 1999 |
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May 1999 |
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Before and during CTI EXPO working press can find exhibitor's highlights and other notes at this site These are both emailed and posted. Next week we will provide information on picking up press credentials and press conferences.
CTI EXPO Spring 99 press center is in room 37 of the Washington Convention Center. You can pick up your press badges anytime after Monday morning. As we have said you will have full access to the show and conference. The press center will be open on Monday, Tuesday and until Wednesday afternoon.
We encourage you to cover the keynote sessions and press conferences. We currently have four scheduled press conferences and they will be in room 19 of the WCC. On Tuesday afternoon it's IFACE.com at 2 PM, Hammer Technologies at 3 PM and ITServe at 4 PM. On Wednesday at 1:30 PM it's AutoScribe.
In the demo theater on Tuesday, May 25th is MediaPhonics at noon, MCK Communications at 1 PM, Phonetic Systems at 2 PM and Telekol Corporation at 3 PM. On Wednesday is Cincom at noon, Parlance at 1 PM and iFace at 2 PM
Keynotes sessions start at 10 AM on both Tuesday and Wednesday (Peter Alexander of Cisco, James Courter of IDT and Tom Evslin of ITCX are Tuesday. Zack Taylor of Lucent and Dr. Peter Schiefer of Siemens are on Wednesday).
I will be on site from Sunday on at the
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The Wyndham City Center Hotel |
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1143 New Hampshire Ave NW |
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Washington DC 20037 |
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202-775-0800 |
When we have the phone numbers for the press room we will post them as well.
Bob
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ALESYS |
1039 |
www.alesys.com |
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ALeSys’ Integrated Approach To LearningSM |
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ALeSys is a learning effectiveness organization that has worked successfully with inbound and outbound Call Centers to evaluate and upgrade training. Our partnership helps you achieve business goals, meet quality standards, and obtain desired customer service scores. To find out more about how our products and services can improve the productivity, call management, and customer satisfaction of your call center, call 352.336.8900, e-mail alesys@alesys.com, or visit us at www.alesys.com. |
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Constance Keeton |
alesys@alesys.com |
352-336-8900x29 |
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American Power Conversion |
353 |
www.apcc.com |
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American Power Conversion is a worldwide leader in the designing, manufacturing, and marketing of power protection and management solutions for Nonstop Networking. APC-B!(Bs comprehensive range of products include surge suppressors, uninterruptible power supplies (UPS), power conditioning equipment, and related software for computer and computer-related equipment. |
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Julie Dexter |
jdexter@apcc.com |
401-785-8867 |
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AutoScribe Corporation |
1216 |
www.autoscribe.com |
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Products to be announced |
the release of the AutoScribe32 Checks-By-Phone system, Version 7.0 |
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Highlights of the new release include: Multi-user network access,Greatly enhanced user interface; Business and personal size check stock supported; New version now works with Microsoft Word and Excel; Automatically prints FTC-compliant payor confirmation letters; System automatically validates & verifies bank routing information. AutoScribe Corporation was first in the industry of Checks-By-Phone software and holds many U.S. patents relative to Checks-By-Phone processing |
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Robert Pollin |
rpollin@lyonsreg.com |
301-738-1133 |
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Black Ice Software, Inc. |
715 B |
www.blackice.sendfax.com |
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Products to be announced |
Impact Fax Terminal Server Monochrome Generic Printer Driver for NT 4.0 Terminal Server |
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New release of the Impact Fax Server which ships with 3 separate client software packages 1) Client software integrates with MS Inbox or Outlook 2) Standard client software looks like MS Outlook and integrates with printer drivers, 3) Browser client to send and receive from Internet browsers. Black Ice Software offers high quality products and toolkits for Fax, Voice and Imaging. Development toolkits include Text To Speech SDK, Color Print Driver, and award winning Fax/Voice C++/OCX. Impact Fax products provide a scalable Unified Messaging solution. It includes Fax and Voice Mail Servers, Fax Broadcast, and Fax-On-Demand. |
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Lisa Pitcher |
lpitcher@blackice.sendfax.com |
603-673-1019 |
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Buffalo International |
433 |
www.opencti.com |
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Based on Open Architecture technology, OTS - Object Telephony Server is an all around telephony platform. Performing Predictive Dialing, ACD, IVR, Blending, & Fax off of one stand-alone switch. Custom or turnkey available. Logging & monitoring systems also available. |
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Gail Zimmerman |
zimmermann@opencti.com |
914-747-8500 |
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CCS Trexcom |
445 |
www.ccsivr.com |
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New Product to be announced at show |
FirstLine Encore 6.1 |
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Products already introduced |
WebEncore |
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CCS TrexCom, Inc. is a leading provider of automated solutions that facilitate business communications via the Internet, telephone or remote kiosk. The latest release of FirstLine Encore, an award-winning multi-media transaction processing system, features enhancements such as the ability to load software updates automatically to ROAM, the software tool that gives CCS TrexCom customers the ability to administer their IVR/Web applications from remote locations through an Internet connection. Users also have HTML-based on-line help. |
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Gaye Markley |
gmarkley@ccsivr.com |
770-441-3114 |
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CenterForce Technologies |
935 |
www.cforcetech.com |
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Product to be announced |
CenterForce Analyzer |
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Products already introduced |
CenterForce Optimizer |
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CenterForce Technologies, Inc. is a leading provider of call center management software solutions. CenterForce applications increase call center performance and productivity through improved workload management, resource optimization, and operations analysis. All CenterForce products provide a rapid and quantifiable return on investment with guaranteed satisfaction. |
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Marlene Rosati |
mrosati@cforcetech.com |
301-272-2246 |
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Centrepoint Technologies |
347 |
www.ctrpoint.com |
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Imagine - the calling features you want, the devices you want AND the high speed Internet connection you want at a price you can afford! What? Centrepoint Technologies has recently announced its co-development and technology sharing partnership with TEK DigiTel. The partnership enables both companies to deliver Voice-over-IP-ready communications solutions to the SOHO and remote access markets. Background: The Internet has become indispensable to all functions of a small business. Unifying traditional telephony with email, fax, video, the Internet and LANs across a single architecture is now crucial to starting and effectively running the business. Centrepoint and TEK DigiTel have announced plans to fuse their core competencies to develop a new breed of full-featured convergence platforms for small and remote offices. The composite product will be a small, self-installing standalone device that effectively merges office devices (phones, fax machines, answering machines, modems, PC etc.), a variety of high-speed connections to the Internet (xDSL, cable, ISDN), remote devices (cell/PCS phones, pagers and external phone numbers) and complete LAN integration - for a price point that will revolutionize the market! |
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Jody Cloutier |
jcloutier@ctrpoint.com |
613-742-1440 |
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CommWare Technologies |
715H |
www.commware-tech.com |
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CommWare Technologies launches new versions of TTY MAIL®, the ground-breaking CTI software that provides equal access to automated systems for both hearing & TTY callers.TTY MAIL® ver.2.0 adds unified messaging ("CallMessenger") and fax-on-demand ("CallFax") to the already successful call-routing application, "CallDirector", released last year. These applications help industries and government agencies satisfy ADA requirements. |
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Katherine Eckhardt |
KLEckhardt@CommWare-Tech.Com |
301-474-5723 |
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Chester Smith |
301-474-5723 |
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Copia International, Ltd |
142 |
www.copia.com |
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Copia International, Ltd., the developer of innovative fax software, FaxFactsÒ Fax Server announces integration with TeleAdvantageÒ Phone System by ArtisoftÒ . FaxFactsÒ is a total network fax solution and together with the TeleAdvantageÒ system gives companies a modern communication system for Windows NT in one box . |
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Dorothy Gaden-Flanagan VP Marketing |
dorothy@copia.com |
630-778-8898x103 |
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Crystal Group |
845 |
www.crystalpc.com |
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CS600 computer chassis The CS600 is a 2U high by 19" rackmount computer chassis. This chassis features a six-slot ISA or ISA/PCI PICMG 2.0 compliant passive backplane with a butterfly backplane design. Cards mount horizontally in the chassis with three on one side and three on the other with a removable card cage. Power supplies are 100 or 150 watt AC or DC. Each unit can accommodate three 3.5" hard drive bays and two cooling fans. On-board system monitoring and alarm capabilities are available with each CS600. |
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Stephen Bemboom |
sjbemboom@crystalpc.com |
319-378-1636 |
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Data-Tel Info Solutions |
238 |
www.datatel-info.com |
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Come see Data-Tel Info Solutions' xSELLerator 4.0, the most cost effective, full-featured predictive dialer on the market. Inbound/Outbound call blending, Branch Scripting, Digital Recording, & Online CC Authorization. Appt. Scheduling, mortgage (Point)avail. 5 DELL Stations/16 Outbound Lines and 24 DELL Stations/48 Outbound Lines. |
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Andrea Dahl |
andreadahl@hotmail.com |
602 844-5154 |
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Digisoft |
760 |
www.digisoft.com |
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Products already introduced |
Telescript 5.0 |
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Telescript 5.0, call center management software, manages multiple inbound and outbound projects simultaneously using an open database design (Access®, SQL Server® and Oracle®). On inbound calls, Telescript instantly 'pops' the screen with the incoming project & record, while on outbound calls, Super-Dialing can double your productivity. Scripting, reporting, CTI, predictive dialing, and unlimited simultaneous projects are included or available. |
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Andrew Davidson |
Andrew@Digisoft.com |
212-687-1810 |
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Enterprise Messaging Services |
668 |
www.emessages.com |
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New Product to be announced |
Itelfacs family and SpeechACCESS |
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* itelfacs* family, the most complete line of Internet-enabled fax products and services that make it possible for businesses and organizations to better manage fax activity, while dramatically reducing fax-related expenses. itelfacs allows organizations to use the Internet or corporate Intranet to reduce long-distance charges, improve document security, send and receive fax documents to/from any individual employee's personal computer, and remotely retrieve faxes from anywhere in the world. |
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* SpeechACCESS*, an interactive speech recognition system that can "understand" continuous conversational human speech, making it possible for organizations to communicate more easily and efficiently with their customers and employees. |
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Enterprise Messaging Services, Inc. (EMS) is a leading provider of enterprise-wide Interactive Voice Response technology, Internet-enabled Fax services and systems, business consulting, and decision support services. EMS solutions are used by institutions, government organizations and commercial businesses in a diverse range of industries including telecommunications, financial services, professional services, medical, and education. EMS would like to give you first-hand information about how these innovative products can dramatically improve productivity for any business or organization. |
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Richard Brucker |
richard.brucker@emessages.com |
610.701.7002 |
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Jeanne Russo |
jrusso@schubert.com |
610.269.2100 |
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Envox |
1134 |
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Envox will be showing the latest version of the award-winning CT studio 3.0, the easy-to-use application generator, at CTI Expo in Washington DC May 24-26. CT studio 3.0 gives anyone the ability to seamlessly and effortlessly add IP telephony to CTI applications. CT studio 3.0 allows you create advanced applications without writing a single line of code. Scripts are created from logical flowcharts with powerful building blocks for telephony functions, fax functions, internet/intranet, ODBC database access, Email, screen pops, voice recognition, security, text-to-speech and more! Faron Richards, President of Envox, will be at Booth # 1134 and would be happy to give you a personal demo and more information. Let me know ASAP when I can set up a meeting time for you, I look forward to hearing from you! Now anyone can create a call center from an existing phone system in very little time using the call-center-in-a-box from Envox. Envox has introduced CT Studio Version 3.0. The new features in Envox CT studio 3.0 make it easier than ever to create the basic call center, Interactive Voice Response (IVR), voice mail products and automated attendants. CT-Studio also allows applications such as communication servers, web-enabled call centers, conferencing servers, and voice print ID security systems. |
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Beth Scudder |
scudder@sspr.com |
847-291-1616x274 |
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Elizabeth Constabile |
elizabeth@sspr.com |
847-291-1616x278 |
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Genesys |
328 / 605 |
www.genesyslab.com |
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Genesys Telecommunications Laboratories, Inc. is the market-leader in Enterprise Interaction Management software. The Company's open, scalable framework and interaction management applications enable the broadest range of contact solutions in the industry, including: integrated screen pop, load balancing, workforce management, outbound dialing, data-driven routing, blended inbound/outbound, and internet contact center capabilities. |
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Lynda Kate |
lynda@genesyslab.com |
415-551-2868 |
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Genoa Technology Inc |
758 |
www.gentech.com |
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Products to be announced |
ChannelGauge, ChannelProbe, Telephony Capacity Tester |
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Genoa Technology is introducing three new telephony volume testers: Telephony Capacity Tester-low-cost bulk call generator that requires no programming; ChannelGauge-generates and analyzes voice, tone and fax traffic over multiple digital lines; and ChannelProbe-generates and analyzes voice, tone and fax traffic over multiple analog. |
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Laura Posson |
lposson@gentech.com |
805-531-9030 ext. 158 |
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Lara Tannenbaum |
lara@access-pr.com |
562 597 8086 |
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L. Lance Gilman Co |
1037 |
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L. Lance Gilman Commercial Real Estate Services is the exclusive broker for South Meadows Business Park and Tahoe-Reno Industrial Center. Both projects are located in Northern Nevada. South Meadows Business Park, located on the south edge of Reno, Nevada, is a 2,500 acre Mixed Use Planned Unit Development. It includes 3,000 single family residential sites, 1,500 multifamily unit sites, over 1,000 acres of industrial/distribution land, over 400 acres of commercial/retail land and the largest regional medial center in Northern Nevada. Tahoe-Reno Industrial Center, the world's largest industrial center, is +/- 102,000 acres. It is rail served by UPSP and BSNF, adjacent to I-80 and minutes from the Reno/Sparks area. |
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Kim Tun |
Spindr5@aol.com |
775-852-4700 |
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GlobalPhone Corp |
675 |
www.gphone.com |
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Products to be introduced |
GlobalPhone Corp announces WebCallback service. |
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WebCallback allows a visitor to click a call button and instantly receive a phone call from the website owner. Website owners can increase sales and improve customer service by adding a WebCallback button to their website. WebCallback is priced at $.17 per minute with no monthly fees. Signup is free and takes only five minutes. |
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Stephen McCarthy |
smccarthy@gphone.com |
703-533-2122 |
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TOP
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Hammer Technologies |
645 |
www.hammer.com |
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Product to be announced |
Hammer LoadBlaster series of bulk call generators |
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Hammer Technologies - Booth #645 Announces New Load Test Solution Hammer Technologies announces the Hammer LoadBlaster series of bulk call generators. Both the Hammer LoadBlaster 500 and 300 models use the revolutionary Hammer TestBuilder user interface for test creation and results reporting. The Hammer LoadBlaster 300 also carries the lowest entry price in the industry for a one-span load test solution. The new Hammer TestBuilder user interface provides an environment so that test can be set up quickly and intuitively without programming. |
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Mariana Haven |
mhaven@hammer.com |
978-694-9959 |
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Hypercom Network Systems |
1044 |
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Hypercom Network Systems will preview its strategy for bringing carrier-class IP telephony solutions to its enterprise customers. Added IP capabilities enable Hypercom's Integrated Enterprise Network access devices to support VPNs running voice, data and legacy traffic with superior QoS. Hypercom is also overviewing its turnkey IP telephony solutions for carriers, including everything from gateways to billing and marketing components. |
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LizaKurtz |
LizaKurtz@aol.com |
602-504-5196 |
TOP
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iFace.com |
715 |
www.iface.com |
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iFace.com releases Version 2.0 of its USS-I switching software for next generation telcos. |
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Platform independent, infinitely scaleable. Integrates e-commerce telcom with call centers; provides pre- and post-paid calling, international call back, circuit-to-packet switching, including VoIP, VoATM and FoIP. iFace.com (www.iface.com) provides telco-in-a-box turnkey systems, software licensing, and professional services. |
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Jeffrey Dworkin |
jeff@iface.com |
732-398-1600 |
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Don Levin |
levinpr@levinpr.com |
914-993-0300 |
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Infinite Technologies, Inc |
559 |
www.InfiniteMail.com |
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Product to be announced |
Voice access to MailandNews.com |
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Products already introduced |
Infinite Voice |
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LISTEN TO YOUR E-MAIL MailandNews.com Free and unlimited e-mail with free Voice access and free newsgroup access. With MailandNews.com users can create a free e-mail account that will be accessible from any web browser, anywhere in the world. Users will also have access to newsgroups and the ability to check their mail from any touch tone phone, plus a variety of wireless devices. MailandNews.com also works with other Internet e-mail clients, allowing users to access their new mailbox using Outlook Express, Netscape Messenger, Eudora, Pegasus Mail, or Infinite Technologies ExpressIT! 2000 If a user already has an Internet e-mail account, MailandNews.com will allow them to access their existing POP3, IMAP, or SMTP mailboxes using any web browser. This service is absolutely free and it's the FREE e-mail that everyone should be using! |
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Allen Carter |
Allan@InfiniteMail.com |
800-678-1097 |
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Interactive Intelligence |
625 |
www.inter-intelli.com |
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Product to be announced |
Enterprise Interaction Center (EIC) 1.3 |
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Interactive Intelligence® develops the Enterprise Interaction Center® (EIC), an all-in-one Windows NT-based communications server. EIC is a unified, software-based solution that functions as PBX, IVR, ACD, voice mail system, fax server, Web gateway, and CTI middleware system. Interactive Intelligence will demonstrate powerful new Call Center & Distributed Enterprise Features offered in EIC 1.3. |
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Joe Adams |
joea@inter-intelli.com |
317.872.3000 |
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Christine Holly |
christineh@inter-intelli.com |
317.872.3000 |
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Inter-Tel, Incorporated |
1133 |
www.inter-tel.com |
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Inter-Tel will demonstrates voice and data networking options for multi-location businesses In addition, Inter-Tel will also demonstrate its Windows NT-based PBX CPU, alternative IP telephony long distance network and unified messaging solutions. Inter-Tel is a single point of contact, full service provider of digital business telephone systems, IP telephony products, CTI applications, voice processing software and long distance calling services. Inter-Tel’s award-winning products and services include the AXXESS and Inter-Tel Axxent digital business communication platforms, the AXXESSORY Talk voice processing platform, the Inter-Tel Vocal’Net IP telephony gateway, the Inter-Tel Vocal’Net Service Provider Software and Centralized Accounting Software, the InterPrise voice and data routers and the Inter-Tel.net private IP long distance network. |
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Lana Kwok Yosick |
lana_yosick@inter-tel.com |
602-302-8900x18077 |
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TOP
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ITServ |
139 |
www.itserv.com |
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ITServ will be presenting FirstGate(tm) Internet-based Messaging system. FirstGate takes Internet messaging beyond the computer and integrates all the benefits of voice messaging and email to the touch-tone telephone. With FirstGate messaging system, there are no long distance charges, no special hardware or software required and no downloads. |
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Valarie Tran |
v.tran@itserv.com |
301-948-0170 ext. 218 |
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IEX Corporation |
223 |
www.iex.com |
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IEX Corporation is featuring its TotalNet™ Call Routing and TotalView™ Workforce Management software products, which are major elements of the IEX Virtual Call Center. |
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TotalNet Call Routing enables multiple, geographically distributed call centers to control the routing of calls to sites, and within each center, using network and premise-based information. Through pre-routing and post-routing capabilities, TotalNet efficiently manages call traffic from the network, all the way down to the desktop, using real-time CTI links to gather the critical business information needed to make routing decisions. By maintaining an open architecture design, TotalNet co-exists with CTI servers or it can provide a complete suite of CTI-enabled applications. TotalView Workforce Management, a client/server system for call center management, provides forecasting and scheduling, attendance and agent productivity tracking, payroll input, vacation and holiday planning, web-enabled schedules, meeting scheduling and adherence reporting. IEX's latest release, TotalView Release 2.0 includes Skill Scheduling, a comprehensive solution to manage multiple agent skills. IEX’s Skill Scheduling is integrated with TotalView’s proven forecasting, scheduling and intraday management functions, and supports both single site operations and multisite Virtual Call Center environments. |
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Nancy Zimmerman |
972-301-4847 |
nzimm@deimos.iex.com |
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MAPLETREE NETWORKS |
343 |
www.mapletreenetworks.com |
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Products already introduced |
MAPLETREE NETWORKS TO DEMO MODEM CARD VoIP CAPABILITIES--MTN 2100 offers fastest, most cost-effective multi-service access |
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WHAT: Demonstration of the MTN 2100 Series Digital Modem Card’s voice over IP capability. The MTN2100 is the first and most highly scaleable, low-power, universal port PCI adapter card for both IP telephony and network access applications. The 2100 can handle as few as 12 and up to 120 simultaneous VoIP, FoIP, analog modem and ISDN calls for as many as five T1 or four E1 lines on a single card. Each port can switch data type from call to call in real time and need not be dedicated to a specific function, eliminating the headache of reconfiguring when traffic mix changes. Power consumption per port is roughly half that of competing products.WHO: Mapletree Networks provides leading edge internetworking and remote networking core technology for the high-growth remote access and NT remote access server market, including access solutions for telcos, carriers, ISPs and large enterprise customers. |
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Eva Daly, Mapletree Networks |
781-461-4376 |
edaly@mapletreenetworks.com |
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Theresa Edo, LNS Communications |
617-577-9777 |
tedo@lnscom.com |
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TOP
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MasterMind Technologies |
715D |
www.mmtmail.com |
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MasterMind Technologies announces their MasterGateway VoIP Platform. This high-end PSTN switching and voice over IP system is built with our award-winning MasterVox application development platform and utilizes the industry-leading Fusion technology from Natural MicroSystems. Benefit from our years of experience in the telephony industry building and perfecting MasterPlatforms. Our integrated, field-tested applications, built with MasterVox, allow customers to rapidly deploy time-critical, sophisticated solutions with confidence while maintaining control of future developments. Key Features of Platform Manage call flow with the intuitive MasterVox graphical development environment Telephony switching, IVR, voice compression, fax, IP gateway and other CTI capabilities in one system Support for variety of digital and analog telephony line interfaces e.g., T1, E1, ISDN, Loop Start...Built-in support for industry-leading IP billing package Additional platforms, e.g., pre-paid calling card, voice and fax mail can be added at additional cost Perform IVR functions across IP networks including play and record of voice and DTMF/MF digits H.323 call control and G.723.1, G.711 and GSM audio encoding Vocoding is off-loaded onto high-speed DSP boards minimizing CPU load and latency High performance/low latency supports from 8 ports to multiple T1s/E1s with no loss in quality Highly scalable system allowing 96 simultaneous calls in single platform Experience the MasterGateway VoIP Platform at the MasterMind Technologies exhibit. |
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Paula Rothe |
prothe@mmtmail.com |
202-298-8500 x588 |
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MediaPhonics |
605 G |
www.mediaphonics |
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Products already introduced |
PhoneRider CyberDesk, The World' s First Personal Communications Assistant. |
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MediaPhonics is a leading provider of desktop telephony components that integrates Microsoft's TAPI and Intels's USB standards which are used for a foundation to a general purpose voice. Call data and image processing infrastructure. We want to maintain a leadership position in the area of integrating desktop PC's and communication devices. |
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Myriam Callot: : Marcom & PR Manager |
m.callot@mediaphonnics.com |
(214) 321 5130 |
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Frederic-James Gentizon: President & CEO: |
fj.gentizon@mediaphonics.com |
(214) 321 8513, |
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David McGillivray, VP Sales & Marketing |
dmc@mediaphonics.com |
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TOP
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Melita International |
833/NASDAQ: MELI |
www.melita.com |
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New Product to be announced at show |
Melita Enterprise Explorer, and "CYA (Call Your Accounts) for Y2K!" |
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Whether a call center has ten agents or a thousand, a single site or multiple locations, it needs to take control of the enterprise by integrating critical business communication processes. Melita® Enterprise Explorer is the first fully distributed, scalable customer contact management solution and is designed to deliver highly effective customer care. CYA (Call your accounts) for Y2K! No doubt most organizations are ready for the Year 2000, but have they told their customers? Melita International, the leading provider of call center outbound and blended calling solutions, will demonstrate at CTI Expo how its technology can enable call centers to communicate about Y2K and strengthen customer relationships. |
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Michelle Rowley |
mrowley@melita.com |
770-239-4484 |
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TOP
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MIND CTI |
122 |
www.mindcti.com |
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MIND CTI is a worldwide supplier of telecom billing, accounting and management software solutions. MIND-iPhonEX* is the VoIP Billing and Customer Care solution for China Telcom, Deutsche Telekom and other leading telcos. MIND's PhonEX Call Management system is installed at major US customers' such as Credit Suisse First Boston, Unilever and ABN AMRO. |
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Janice Kaye |
Janice@mindcti.com |
+ 972 4 993 6695 |
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Barbara Frank |
Barbara@mindcti.com |
+ 972 4 993 6632 |
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TOP
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Mustang |
216 |
www.mustang.com |
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Product to be announced at |
Internet Message Center v3.0 |
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Products already introduced |
IMC Notify, Web Knowledgebase |
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Mustang Software, Inc. delivers creative e-mail management solutions through a combination of the company's unique products and services, its unparalleled e-mail management experience and expertise, and world-class alliance partnerships. Mustang's Internet Message Center (IMC) is an intelligent e-mail management system that provides sophisticated capabilities for e-mail workflow management. |
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Bob Allman |
bob.allman@mustang.com |
661-873-2500 x6000 |
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TOP
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NICE Systems, Inc. |
444 / Stock Symbol: NICE |
www.nice.com |
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NICE Systems is a leading global provider of integrated digital recording and quality management solutions. NICE's innovative solutions help customers improve their business by effectively recording, storing, evaluating and managing voice communications, call data, desktop screens and video. NICE serves the business needs of multiple markets, primarily financial institutions, call centers, air traffic control sites and public safety centers. NICE also develops and provides voice recording and communications intelligence (COMINT) systems for government agencies. |
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Knox Henderson, |
khenders@nice.com |
604-207-5068, |
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April Buther/Makovsky |
abuther@makovsky.com |
212-508-9600 |
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PAGETALK™ |
1218 |
www.pagetalk.com |
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PageTalk is revolutionizing the way audio is being added to Web pages through free, easy-to-use technology. It allows Web page owners to create and update audio on their sites using any telephone, anywhere, anytime. |
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PageTalk, a new company that has created a revolutionary way to use audio on the World Wide Web, will be exhibiting at this year’s CTI Expo in Washington, D.C., May 25-26. PageTalk invites you to their booth to experience a demonstration of a free and fun way to add audio content to websites. PageTalk's founders, Alan Berger and Zvi Septimus, will be at booth #1218 to provide demonstrations of their technology and describe its many applications. Visitors will be able to create their own PageTalk messages while at CTI Expo. PageTalk is revolutionizing the way audio is being added to Web pages through free, easy-to-use technology. It allows Web page owners to create and update audio on their sites using any telephone, anywhere, anytime. PageTalk subscribers can sign up and install a PageTalk button on their website through a very simple and quick process and begin placing audio content over the phone. The uses for PageTalk are countless. One subscriber uses PageTalk to update the _‘joke of the day’ feature on his website. Store owners, even if they are nowhere near their computers, can use PageTalk to remind their customers of a sale. People who have personal websites can leave messages for their friends and family, and they can change the message as often as they like. PageTalk promises to be one of the most fun attractions at CTI Expo. PageTalk’s creators would like to invite you to try PageTalk at their booth, and they are available for interviews. Someone will contact you shortly to determine if you are interested in setting up a mutually convenient time to meet with PageTalk. Thank you for your time. |
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Brian Bell /The Terpin Group -- New York |
www.terpin.com |
212-473-7500 |
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PakNetX, |
Booth #739 |
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Visit PakNetX, at Booth #739, to talk to a leader in the emerging field of interactive electronic commerce solutions. Powered by the PNX ACD, PakNetX is the first to offer complete live interaction capabilities in the form of multimedia (video, audio or chat) over the Internet as well as from a traditional POTS telephone call. |
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Claudia Slavin |
claudias@schwartz-pr.com |
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Picazo Communications, Inc. www.picazo.com |
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New Product to be announced at CTI EXPO: |
Picazo Unveils The Industry’s First Windows 2000-Based Telephony Server Highly Scalable, Open CT Platform With Microsoft Corporation |
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Picazo has an Analyst/Press Suite at the Renaissance Hotel across the street from the Convention Center. The Suite Number will be posted on the Lobby Computer Screen on the 25th & 26th. |
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Highlights or new products: Picazo Communications, Inc. is an innovator and the leading provider of computer telephony solutions. As the industry leader, with over 30% marketshare for server-based PBXs, Picazo continues to evolve this innovation with the advent of next genration telephony solutions and award-winning TAPI-based CTI applications. |
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(CTI Expo Spring 1999, Washington, D.C. – 25 May 1999) -- Picazo Communications, Inc. (www.picazo.com), the leading provider of server-based telephony solutions, is previewing its next generation, Windows 2000-based communications server technology in the Microsoft Partner Pavilion (Booth #605). Picazo’s telephony system will support a variety of open standards and deliver unparalleled PBX functionality, robust voice services and CTI applications. Targeted to the medium and large enterprise, the system will deliver scalability well beyond any server-based system on the market today. Picazo’s next-generation communication server platform will support hundreds of users utilizing only a few slots in a standard server. With an extensive range of telephony features, including voicemail, automatic call distribution (ACD), unified messaging, conferencing, paging, and call control features, Picazo’s next generation telephony server will deliver a new level of performance and functionality when it is released. "Picazo is an innovator and leader in server-based systems with over 30% marketshare¹. Now we’re applying that innovation and expertise in developing next generation computer telephony technology. This will allow companies to accelerate the deployment of complete, no-compromise, telephony solutions," said Jose Picazo, President and CEO of Picazo Communications, Inc. "Our software will empower business-critical applications with such technologies as IP telephony, IP fax, multimedia, unified messaging, access to distributed databases and e-commerce. With the tighter integration of voice and data, we’re ultimately enhancing the way businesses can communicate." "Organizations today realize the strategic value of integrating their business applications with their communications infrastructure to improve user productivity, enhance customer service, and reduce overall ownership cost," said Mark Lee, product manager for Windows Communications at Microsoft Corp. "There is no better platform to enable this integration than Windows 2000 so we are very pleased that Picazo is building its next generation communications server on Windows 2000 Server. " No Compromise Communications Server Platform for Next Generation Applications With initial support for hundreds of users and an architecture that can scale to thousands, Picazo’s Windows-based telephony technology also provides compatibility with industry-standard interfaces such as TAPI, MAPI, and SAPI. This scalability and compatibility will dramatically improve ease of integration, increases user productivity, gives users a solid growth path and provides a significantly lower overall cost of ownership. |
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Tamye Oshman |
Toshman@picazo.com |
972-866-2000 x504 |
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Betty Eagan/The Blake Agency |
betty@theblakeagency.com |
512-238-8193 |
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Heather R. Zacny/Marketing Programs Manager |
hzacny@picazo.com |
972-866-2000x508 |
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Project Partners, Inc |
1217 |
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Products to be announced |
Dispatch Central: Business Software for Interconnects |
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Project Partners, Inc. is proud to introduce Dispatch Central, a management information system developed by an interconnect company for the interconnect industry. This system encapsulates all the task-specific intelligence required to run a profitable interconnect business in a single suite of software. By combining a strong relational database model with image-processing and IVR techniques for automated forms processing, time-consuming and redundant data entry is eliminated. |
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Lanny Lewis |
LLewis@acsgroupinc.com |
610-941-3000 x1123 |
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Pro Tech Communications, Inc. |
577 |
www.protechcom.com |
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Products to be announced |
Pro Tech Communications, Inc. Announces the Trinity Headset: |
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Pro Tech Communications, the contracted headset providers for the new International Space Station, announces the new lightweight Trinity headset. The first Call Center headset of its kind to use a noise reduction acoustical ear cup. See us at booth #. |
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David Lloyd |
Info@protech.com |
561-464-5100 |
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Registry Magic |
472 |
RMAG (NASDAQ) |
www.registrymagic.com |
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Current Products By delivering products that allow users to engage in natural conversation with a computer or telephone system, Registry Magic helps businesses lower operational costs and increase productivity.Virtual Operator ®, a speech recognition auto attendant and call routing system, performs the tasks of a live operator. It answers an unlimited number of calls at once, understands natural speech and eliminates touch-tone menus. The Virtual Operator improves customer service and enhances employees¹ productivity easily and cost-effectively. It is also available in multiple languages and is designed to automate international telephone systems where touch-tone menus are non-existent. Overview Registry Magic Inc. (NASDAQ: RMAG), founded in 1995, develops and markets proprietary speech recognition technologies, products and services on a worldwide basis. Company Positioning Registry Magic is an industry leader in bringing conversational speech recognition to everyday life by making it easy to access data and perform repetitive tasks. The company develops realistic speech recognition telephone applications as well as future Internet products and services that utilize proprietary technologies to improve corporate and personal productivity while decreasing operational costs. |
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Lisa Atkinson |
954-426-5127 |
lisa.atkinson@registrymagic.com |
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Rockwell Electronic Commerce |
534 |
ROK (NYSE) |
www.ec.rockwell.com |
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Products already introduced |
Call Center Studio and Rockwell Transcend |
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Rockwell is Heralding the Call to Openness in the Call Center Industry Rockwell is offering best of breed solutions that provide call center managers with options. "We have been leading the way with innovative customer contact solutions for more than 25 years and now our goal is to become the standards-based, de facto technology platform for this industry," says Michael Caglarcan, president of Rockwell Electronic Commerce. Rockwell's open systems platform is providing companies with the highest level of investment protection available by allowing the implementation of best in class solutions and the ability to keep pace with changes in business conditions and technological developments. Rockwell Demonstrates Call Center Solutions at CTI Expo in Washington, D.C, Rockwell Electronic Commerce will demonstrate its award-winning call center products, including Call Center Studio, 3CS with its Commander application and Internet Communications Studio at CTI Expo May 25-26, (Booth #534) at the Washington, D.C. Convention Center. Rockwell Transcend, a completely open standards-based, multi-lingual application for Windows NT®, will also be on display at the Microsoft Pavilion (Booth #605X). |
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Mike Collyer |
collyer@ec.rockwell.com |
630-227-8212 |
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Pamela Ram |
pamela.ram@techimage.com |
847-705-0040x228 |
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ShelCad |
775 |
www.shelcad.com |
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Product to be announced |
Way2Call |
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Products already introduced |
Hi-Phone PCMCIA |
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ShelCad develops state-of-the-art innovative client-based CTI, Intranet and Internet Telephony Products. ShelCad's Hi-Phone desktop and portable computer Hi-Phone PCMCIA solutions address the crucial need for an interface between a phone and VoIP, Wireless Local Loop, Cable Modem, Satellite, and other forms of non-traditional communication technologies. |
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Liat Grovais |
liat@shelcad.com |
+ 972-4-8210844 |
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Society of Telecommunications Consultants |
1147 |
www.stc.org |
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Description of Association: An association of impartial experts in telecommunications who provide professional counsel to business, enterprise and governments worldwide. The STC was formed in 1976, to fill an industry-wide need for the ethical and performance standards that a self-regulating body of professionals could provide. Today, STC members and their firms influence over $4 billion of telecommunications services and equipment decisions each year. Society membership is international and now includes a broad spectrum of experts in voice, data, LAN, radio, video, network management, design and more. |
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Susan Kuttner, Executive Director |
831-659-0110 |
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Wendy Rubio, Membership & Conference Planner |
831-659-0110 |
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Smallwonder Softworks |
560 |
www.smallwondersoftworks.com |
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We are pleased to be exhibiting at your Spring Expo next week and we hope you'll have time to stop by our booth #560 for a piece of our Anniversary Cake and let us catch you up on what's new with us. I think you'll be quite interested in the new release, coming out shortly, of our award winning XChange CTI solution for mid to large size call centers - XChange 4.0. |
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Bill Maynard. |
Bill@smallwondersoftworks.com |
520-721-7046 |
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SpeechWorks International |
745 |
www.speechworks.com |
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SpeechWorks will be announcing the latest version of its award winning SpeechWorks® automated speech recognition (ASR) solution. SpeechWorks, the leader in over-the-telephone automated speech recognition systems, will be announcing the latest version of its award winning SpeechWorks® technology. SpeechWorks will also have news regarding new customers that are using its technology to enhance customer service and reduce costs in call centers. |
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Leah Lesser |
leah.lesser@speechworks.com |
617.428.4444 |
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Peter Gorman |
speechworks@schwartz-pr.com |
781.684.0770 |
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Tapestry Integration Specialists, Inc. |
960 |
www. tapestry.com |
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Tapestry Adds Nuance Communications Speech Recognition to Call Center Products |
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(St. Louis, MO) Tapestry Integration Specialists, Inc. today announced its partnership with Nuance Communications, a leading provider of speech recognition software. The agreement allows Tapestry ISI to offer Nuance' natural language speech recognition and speaker verification capabilities with their custom and packaged automated customer care, technical support, and automated sales applications. Tapestry Adds Nuance Communications Speech Recognition to Call Center Products (St. Louis, MO) Tapestry Integration Specialists, Inc. today announced its partnership with Nuance Communications, a leading provider of speech recognition software. The agreement allows Tapestry ISI to offer Nuance' natural language speech recognition and speaker verification capabilities with their custom and packaged automated customer care, technical support, and automated sales applications. The addition of speech recognition allows callers to interact with Tapestry applications using spoken commands to replace or augment the traditional, and, sometimes cumbersome, touch-tone interface. "Speech recognition is now affordable and reliable. It's become commercially viable. Customers are asking for it because it shortens call lengths and makes systems much easier to use," said John Mandelker, Tapestry ISI's president. "We chose Nuance because this is their core business. They know speech recognition. Their technology works very well and we can add it more easily to our new and existing applications," he said. Call center managers definitely come out ahead as a result of our partnership with Tapestry," said Chuck Buffum, director of enterprise channels and partners for Nuance Communications. "Their systems integration and call center application expertise combined with Nuance' natural language speech recognition interfaces provides the possibility of new, extremely powerful automated applications. This partnership is good for both Nuance and Tapestry, but our mutual customers are the real winners." Tapestry Integration Specialists, Inc. is a St. Louis based advanced technologies systems integration firm that specializes in the development, integration, and implementation of custom and packaged applications for customer service/customer care, telesales, and technical support call centers. Tapestry ISI applications combine technologies, such as interactive voice response, computer telephony integration, fax and email, Internet e-Commerce, and advanced interface technologies such as natural language speech recognition. |
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Michael Bitter, VP - Marketing and Business Dev |
michael@tapestry.com |
314.344.0066 x7012 |
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TEK DigiTel: |
347 |
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TEK DigiTel, a start-up advancing convergence in the SOHO marketplace, will announce participation in iNOW! interoperability standards efforts and the latest on key strategic relationships. TEK and Centrepoint Technologies will demostrate products and overview joint PBX/IP access solutions in booth 347. |
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LizaKurtz |
LizaKurtz@aol.com |
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TeleDirect International, Inc. |
551 |
www.tdirect.com |
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New Product to be announced at show |
Liberation 6000 |
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TeleDirect International's innovative solutions drive more revenue through call centers by optimizing the success of teleservice campaigns and exceeding business goals. TeleDirect is established as a technology leader with a strong heritage in predictive dialing, and continues to grow with solutions that focus on turning call centers into profit centers. LIBERATION is Windows NT-based teleservices campaign solution that boosts call center capacity and campaign effectiveness by intensifying agent call rates and increasing earnings per call. It combines predictive dialing technology with a GUI application development environment giving call center managers real-time campaign and call management control over the agent's desktop. |
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Sue Jacobs |
sjacobs@tdirect.com |
480-585-6464 x3525 |
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Telekol Corporation |
605 H |
telekol.com |
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New Product to be announced at show |
"Intelligent Communications" solutions, |
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Intelligent Communications defines the emerging trend within the marketplace of requiring greater "intelligence" in communications solutions to help businesses achieve the highest level possible of customer responsiveness and to improve productivity within organizations of all sizes. Our IntegraX is an NT-based multimedia, multi-applications platform supporting an extensive range of speech-enabled solutions that include voice mail, call processing, unified messaging, interactive voice response, and fax processing. We believe our unified messaging and desktop call control solution are the most advanced in the marketplace today and can be delivered over traditional public or IP networks. We will be showing our unified messaging solutions integrated with the Cisco Selsius IP-PBX. |
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If you would like to set up an interview with our president, |
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Ram Metser |
jbergeron@telekol.com |
781-487-7100x168 |
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TeleSynergyResearch (USA) |
126 |
www.telesynergy.com |
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Products to be introduced |
TelePCX, TeleUMS |
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Products already introduced |
TeleAPG (application generator) |
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TelePCX is a PC-Based PBX combined with a full-featured Auto attendant/voice mail system and an Application Generator. TelePCX contains a strong capability of easily adding on new applications such as FOD, IVR, Unified Messaging. Its scalability and affordable price are suitable for small to mid-sized offices and their growing needs. |
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Jackie Moon |
jackie.moon@telesynergy.com |
408-260-9970x203 |
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Voice Technologies Group |
240 |
www.vtg.com |
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Products to be introduced |
VoiceBridge 2000 |
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Products already introduced |
VoiceBridge 2000 and Technical Services |
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Voice Technologies Group (VTG) is well-known for its digital PBX integration solutions. It's most recent product is VoiceBridge 2000, using digital telephone emulation to allow telephony applications to access digital telephone switches manufactured by Lucent, Nortel, Siemens, and Mitel. VTG backs its quality products with an extensive Customer Support Program that includes everything from problem-solving to testing facilities to offering insight into industry trends in support of customer business planning. |
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Kathy Apenowich |
apenowke@vtg.com |
716-639-3255 |
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Lisa Girardi |
lisa@ccwny.com |
716-652-1054 |
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VXI Corporation |
Partner in Cellit LiveMultimediaBlended |
www.vxicorp.com |
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New Product to be announced at show |
BEAR HEADSETS AND THE ELECTRIC BEAR AMP |
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"Take the Bear Challenge". "Bear – The Call Center Headset" beats the competition for maximum clarity, comfort, and durability. The "Electric Bear" is the only amplifier in the industry that works solely off the telephone line power. No batteries or AC power connections. Outlets and batteries are not required at every station, saving time and money. www.vxicorp.com |
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Hank Gale, Marketing Director, VXI |
603-742-2888x233 |
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Victor Temple, VP Sales, VXI |
603-742-2888x235 |
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Jim Rowe, Manhattan Marketing Ensemble |
jtrmme@aol.com |
212-779-2233x12 |
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WhiteCap Development |
605 |
www.whitecap.com |
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WhiteCap is the cost-effective application suite that powers the multi-media call center. This NT-based software delivers voice and web self-service, intelligent multi-media routing (ACD), CTI and cradle-to-grave reporting. Built on an open architecture, WhiteCap leverages existing telephony, and legacy infrastructure as well as desktop applications to deliver high-end functionality at a remarkable price. |
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Susan Cohen |
sjcohen@whitecap.com |
781-213-9828 |
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Jacki Katzman |
jkatzman@rogerscom.com |
781-224-1100 |
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